Field Service Consultant

ZipRecruiter; Houston (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading automotive support company is seeking a Team Lead to supervise a team of Technical Advisors. This role involves training, troubleshooting, and liaising with OEM departments to enhance customer satisfaction. The position offers a hybrid work environment with benefits, including a monthly car allowance.

Benefits

Health, dental, and vision insurance

401k and HSA

Employee discounts

Monthly car allowance

Paid holidays and vacation time

Qualifications

• At least 5 years of automotive experience; current or previous ASE certification.
• Experience leading a team and training others.
• Ability to travel locally/regionally.

Responsibilities

• Leading, supervising, and training Technical Advisors.
• Troubleshooting technical issues and advising dealers.
• Reporting team KPIs and improving customer experience.

Skills

Leadership

Communication

Problem Solving

Critical Thinking

Education

ASE Certification

5+ years Automotive Experience

Tools

Excel

MS Outlook

Word

PowerPoint

Job description

Job Description

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and managing their operations across Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees in more than 80 countries, our teams provide industry-leading expertise. We combine deep industry knowledge with cutting-edge technology solutions to help automotive clients increase revenue, reduce costs, enhance operational efficiency, and improve customer satisfaction. Our goal is to help our customers reach their full potential and excel as their global partner of choice.

Job Description

Are you looking for a new opportunity?

If you have experience leading a fast-paced, multidisciplinary team, then we may be looking for you.

What We Are Looking For:

• Are you currently or have you previously been an ASE certified technician?
• Do you enjoy training and leading a team of Technical Advisors/Technicians?
• Do you like delegating responsibilities and being the team’s “go-to”?

If your answer is yes, MSX International might have the right opportunity for you! We are expanding one of our signature programs and are seeking a Team Lead to supervise a team of automotive technical experts. The role involves troubleshooting technical issues, advising dealers, contributing to first-time fix success, and liaising with OEM departments. Daily responsibilities include local travel to dealerships, training Technical Advisors/Technicians, assigning work, supervising activities, reporting KPIs, and problem-solving.

The Lead Technical Advisor key tasks include:

• Leading, supervising, and training Technical Advisors.
• Being knowledgeable in all duties of a skilled automotive technician.
• Leading discussions, meetings, and acting as a subject matter expert.
• Focusing on reducing buybacks through timely and correct repairs.
• Providing dealership consultations on repair documentation, service agreements, and inspections.
• Improving customer experience and increasing “fixed first visit” cases.
• Reporting team KPIs.

What We Have to Offer:

• Full-time position with benefits starting after 30 days of employment.
• Benefits include health, dental, vision insurance, 401k, HSA, employee discounts, and more.
• Hybrid work environment: 3 days field work with local travel and 2 days remote work per week, minimal weekend work.
• Monthly car allowance.
• Paid holidays and vacation time.

Qualifications

• At least 5 years of automotive experience; current or previous ASE certification.
• Experience leading a team.
• Experience in training, coaching, and mentoring.
• Motivated, critical thinker, adaptive, autonomous, with measurable results.
• Ability to travel locally/regionally.
• Proficient in analyzing and documenting vehicle cases using Excel.
• Effective communication of technical information at all levels.
• Ability to analyze data and create reports using templates.
• Proficient in MS Outlook, Word, Excel, PowerPoint.
• Ability to work independently in a fast-paced environment.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to diversity. All qualified applicants will receive consideration regardless of protected characteristics or veteran status.