Field Service Associate II-III

Ebara Technologies - USA; Manassas (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

EBARA Technologies - USA seeks a field service engineer to service, repair, and install EBARA products at customer sites and service centers. You will diagnose failures, perform preventive maintenance, and provide technical support to customers while mentoring junior staff.

The role requires reading schematics, strong problem-solving skills, and adherence to safety policies. Experience in semiconductor equipment and reliability in performance are highly valued.

Qualifications

• AS degree or equivalent in electronics or related field.
• 4–10+ years in field service or semiconductor environment preferred.
• Ability to read electrical/mechanical schematics and diagrams.
• Experience with preventive maintenance and installations.

Responsibilities

• Perform on-site service, repair, installation, and start-ups at customer sites or service centers.
• Diagnose hardware, software, and system failures using maintenance checklists.
• Provide technical support and mentor junior field staff.
• Document maintenance activities and report findings.
• Ensure safety policies and proper parts usage are followed.

Skills

Troubleshooting

MS Office

Time management

Teamwork

Communication

Customer relations

Electrical troubleshooting

Analog/Digital circuits

Education

AS in Electronics

Tools

MS Office

PLC

Multimeter

VFD

Electrical test tools

Job description

POSITION SUMMARYUnder general supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.ESSENTIAL FUNCTIONSServices equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.Ability to interpret operation manuals to determine the root cause of tool failures.Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using the customer's system.Perform preventive maintenance with little supervision.Ordering, expediting, and notifying customers or management when a product replacement is necessary.Diagnose mechanical, hardware, software,and systems failures using service maintenance checklists and protocols.Determines the most cost-effective repair/resolution to minimize customer downtime.Provides technical support to customers on operational or maintenance of system tools and/or equipment.Act as a customer contact on technical and service-related problems.Must be able to guide other field technicians and field service engineers.Train and mentor Field service associates at levels I-II-III.Assists in all functions required for the operations of the service center. Assist and/or provide service support to other customer sites as needed.Comply with Finesse training for proper maintenance of parts usage and transactions.Complies with EBARA’s safety policies, including participation in and completion of all required safety training.Maintains a clean and safe working environment compliant with Ebara and customer safety policies.Performs other duties as assigned. (Non-Essential)POSITION QUALIFICATIONSCompetency Statement(s)The ability to lift 35 lbs.unassisted from the floor to waist level.The ability to read and work from electrical and mechanical schematics and diagrams.The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.EducationAS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience.ExperiencePreferred: four (4) to Ten (10) + years of work-related experience, preferably in the semiconductor industry.Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.Strong Customer Relations skills.SKILLS & ABILITIESDemonstrated ability to troubleshoot down to a component level.Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.Strong time management skills. Self-starter.Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.Demonstrated teamwork and organizational skills.Demonstrated excellent written and oral communication skills.Provide verification of a good driving record if servicing the customer off-siteYou should be proficient in:Equipment TroubleshootingElectrical Troubleshooting Skills120/208/240/480 Voltage SystemsVehicle Electronics & Computer ControlsPreventive Maintenance & InspectionPLC Programming ExperiencePLC Wiring ExperienceElectrical / Electronic SystemsMaintenance and Repair SkillsEquipment Diagnostics & TroubleshootingEquipment Installation & WiringEquipment Repair & MaintenanceAircraft MaintenanceAvionics SystemsAircraft Electrical SystemsMachines & technologies you'll use:MultimeterVariable Frequency Drives (VFD)Programmable Logic Controller (PLC)Servo MotorsCMPWet-EtchDry-Etch