Field Service Appliance Specialist

Accelera; Appleton (WI); On-site; USD 48,000 - 68,000; Full time

Job summary

Accelera is seeking a Field Service Appliance Specialist to restore functionality of essential household systems and proactively maintain customer equipment. You will diagnose complex issues, conduct on-site repairs, and communicate options clearly to homeowners.

This role emphasizes independent scheduling, strong mechanical/electrical skills, and ongoing learning of new appliance technologies to ensure high standards of service and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in appliance diagnostics and mechanical repair.
• Strong troubleshooting across electrical and mechanical systems.
• Excellent customer service and communication.
• Ability to manage a mobile service schedule independently.
• Valid driver's license with reliable transportation.

Responsibilities

• Execute complex repairs on refrigeration, laundry, and cooking appliances to restore functionality.
• Explain technical issues clearly and present transparent repair options to homeowners.
• Conduct comprehensive inspections to identify potential failures and extend equipment life.
• Maintain precise digital documentation of service history and diagnostics.
• Grow technical expertise by learning new appliance technologies and diagnostics.
• Collaborate with the technical team to optimize service workflows and customer satisfaction.

Skills

Appliance diagnostics

Mechanical repair

Electrical systems

Customer service

Mobile service scheduling

Driver's license

Education

High school diploma or equivalent

Tools

Diagnostic software/tools

Job description

As a Field Service Appliance Specialist, you will serve as a primary technical expert responsible for restoring functionality to essential household systems. By leveraging your advanced troubleshooting skills and mechanical aptitude, you will ensure that our clients maintain a comfortable and efficient home environment through expert repairs and proactive maintenance.

About the Role

As a Field Service Appliance Specialist, you will serve as a primary technical expert responsible for restoring functionality to essential household systems. By leveraging your advanced troubleshooting skills and mechanical aptitude, you will ensure that our clients maintain a comfortable and efficient home environment through expert repairs and proactive maintenance.

Responsibilities

• Execute complex repairs on major household units including refrigeration systems, laundry equipment, and cooking appliances to restore peak performance.
• Deliver high-quality service experiences by clearly explaining technical issues and providing transparent repair solutions to homeowners.
• Conduct comprehensive system inspections to identify potential failures before they occur, extending the lifespan of customer equipment.
• Maintain precise digital documentation of service history, component replacements, and diagnostic findings to ensure service accuracy.
• Continuously refine your technical expertise by mastering emerging appliance technologies and advanced diagnostic methodologies.
• Collaborate with the broader technical team to optimize service workflows and elevate overall customer satisfaction metrics.

Qualifications

Required Skills

• High school diploma or equivalent certification.
• Demonstrated professional experience in appliance diagnostics and mechanical repair.
• Advanced troubleshooting capabilities with a focus on electrical and mechanical systems.
• Strong interpersonal skills with a commitment to professional customer service.
• Proven ability to manage a mobile service schedule independently.
• Valid driver's license with access to reliable transportation.

Preferred Skills

• Formal technical training or vocational certification in appliance repair.
• Active EPA Type 1 certification for refrigerant handling.
• Experience utilizing specialized diagnostic software and tools.