Appliance Repair Technician

Anything-Appliance; Hooksett (NH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Company car

Competitive salary

Job summary

ANYTHING Appliance is seeking an Appliance Repair Technician who delivers exceptional customer service during in-home visits. You will diagnose problems, explain needed repairs, and provide accurate estimates to customers while ensuring a high level of satisfaction.

The role requires lifting up to 50 pounds, a valid driver’s license, and a proactive approach to learning new connected-home technologies. Training and development opportunities accompany a competitive salary.

Qualifications

• Must have solid customer service skills and focus on client satisfaction.
• Ability to read, write, and speak English clearly.
• Valid driver's license with clean driving record required.
• Must pass pre-employment drug screen and background checks.
• Experience in appliance repair or related fields is preferred.

Responsibilities

• Meets with customers in their homes or businesses to provide a differentiated service experience.
• Interact with customers to determine service problems, explain repairs, and provide estimates.
• Meet or exceed KPIs for performance incentives.
• Diagnose and repair major appliances including washers, dryers, stoves, microwaves and dishwashers.
• Learn and apply connected-home technology to appliances.
• Complete required competency training and stay knowledgeable in the repair industry.
• Drive company vehicles to and from customer locations.
• Update work orders using handheld devices in a paperless environment.
• Deliver a consistently outstanding 5 Star customer experience.

Skills

Customer service

Effective communication

Valid driver's license

English proficiency

Lifting 50 pounds

Education

High school diploma or equivalent

Job description

Benefits:

• Paid time off
• Training & development
• 401(k) matching
• Company car
• Competitive salary

Company Overview

ANYTHING Appliance has established itself as a leading service company that delivers exceptional, convenient customer service. As service company, we receive unparalleled support and training to service numerous trusted brands including Whirlpool, Amana, Kitchenaid, Maytag, JennAir, General Electric, Frigidaire, and more!

Job Summary

We are looking for an Appliance Repair Technician with outstanding customer service skills.

Responsibilities

• Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
• Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
• Meet or exceed key performance indicator metrics for performance incentives.
• Masterfully diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.
• Learn and apply the details of today's connected technology to major home appliance goods.
• Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.
• Drive company vehicles safely and responsibly to and from customer locations.
• Utilize handheld devices to update work orders in a paperless environment.
• Consistently deliver a 5 Star customer experience

Qualifications

• Must be enthusiastic and customer service-focused.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Willingness to learn and develop skills.
• Must have a valid driver's license.
• Must be able to pass a pre-employment drug screen, criminal background check, and driver's license check.
• Ability to read, write, and speak English (bi-lingual is always a plus)
• Must be able to lift or maneuver 50 pounds.
• High school diploma or equivalent.
• Prior experience in appliance repair, HVAC, electrical, or related fields preferred. (Always a plus)
• EPA 608 Type 1 Certification (Always a plus)
• Sealed System Repair Experience (Always a plus)
• Propane and Natural Gas License (Always a plus)