Field Service Technician

Accelera; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Accelera is seeking a Field Service Technician to diagnose and repair major home systems, including refrigeration, laundry, and cooking appliances, ensuring households stay operational.

You will deliver a high‑touch service experience by clearly explaining issues and providing maintenance guidance, while maintaining detailed service logs and optimizing routes to maximize efficiency.

Qualifications

• High school diploma or equivalent.
• Experience in appliance maintenance or a related mechanical field.
• Advanced troubleshooting abilities.
• Valid driver's license.

Responsibilities

• Diagnostics and precise repairs on major household systems (refrigeration, laundry, cooking ranges).
• Explain technical issues and provide clear maintenance guidance to homeowners.
• Conduct preventative maintenance inspections to extend appliance lifespan.
• Maintain digital logs of service activities, replacements and labor hours.
• Develop technical expertise by mastering emerging appliance technologies.
• Optimize daily service route for timely arrivals and high-quality support.

Skills

Troubleshooting

Customer service

Mechanical aptitude

Driving

Education

High school diploma

Vocational appliance repair training

Tools

Diagnostic software

Job description

As a Field Service Technician, you will serve as the primary expert for restoring functionality to essential home systems, ensuring that households remain operational and efficient. By leveraging your technical troubleshooting skills and commitment to service excellence, you will directly improve the daily lives of our clients through expert diagnostics and reliable repairs.

About the Role

As a Field Service Technician, you will serve as the primary expert for restoring functionality to essential home systems, ensuring that households remain operational and efficient. By leveraging your technical troubleshooting skills and commitment to service excellence, you will directly improve the daily lives of our clients through expert diagnostics and reliable repairs.

Responsibilities

• Execute precise diagnostics and mechanical repairs on major household systems, including refrigeration units, laundry equipment, and cooking ranges.
• Deliver a high-touch service experience by explaining technical issues and providing clear maintenance guidance to homeowners.
• Conduct preventative maintenance inspections to extend the lifespan of appliances and prevent future system failures.
• Maintain comprehensive digital logs of service activities, component replacements, and labor hours to ensure operational transparency.
• Continuously refine your technical expertise by mastering emerging appliance technologies and advanced repair methodologies.
• Optimize your daily service route to ensure timely arrivals and maximize the quality of support provided to each client.

Required Skills

• High school diploma or equivalent certification.
• Demonstrated professional experience in appliance maintenance or a related mechanical field.
• Advanced troubleshooting abilities with a focus on logical problem-solving.
• Strong interpersonal skills with a focus on customer satisfaction.
• Valid driver's license and access to reliable transportation.

Preferred Skills

• Formal technical training or vocational certification in appliance repair.
• Experience utilizing diagnostic software for modern smart appliances.
• Proven track record of managing independent service schedules effectively.