Field Appliance Repair Pro - Diagnostics & Service

Accelera; Appleton (WI); On-site; USD 48,000 - 68,000; Full time

Job summary

Accelera is seeking a Field Service Appliance Specialist to restore functionality of essential household systems and proactively maintain customer equipment. You will diagnose complex issues, conduct on-site repairs, and communicate options clearly to homeowners.

This role emphasizes independent scheduling, strong mechanical/electrical skills, and ongoing learning of new appliance technologies to ensure high standards of service and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in appliance diagnostics and mechanical repair.
• Strong troubleshooting across electrical and mechanical systems.
• Excellent customer service and communication.
• Ability to manage a mobile service schedule independently.
• Valid driver's license with reliable transportation.

Responsibilities

• Execute complex repairs on refrigeration, laundry, and cooking appliances to restore functionality.
• Explain technical issues clearly and present transparent repair options to homeowners.
• Conduct comprehensive inspections to identify potential failures and extend equipment life.
• Maintain precise digital documentation of service history and diagnostics.
• Grow technical expertise by learning new appliance technologies and diagnostics.
• Collaborate with the technical team to optimize service workflows and customer satisfaction.

Skills

Appliance diagnostics

Mechanical repair

Electrical systems

Customer service

Mobile service scheduling

Driver's license

Education

High school diploma or equivalent

Tools

Diagnostic software/tools

Job description

Accelera is seeking a Field Service Appliance Specialist to restore functionality of essential household systems and proactively maintain customer equipment. You will diagnose complex issues, conduct on-site repairs, and communicate options clearly to homeowners.

This role emphasizes independent scheduling, strong mechanical/electrical skills, and ongoing learning of new appliance technologies to ensure high standards of service and customer satisfaction.