Field Service Advisor

Fraza / Vitan Equipment; Rochester Hills (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

First shift

No weekends

Benefits including health, dental, and

Job summary

Fraza / Vitan Equipment is seeking a Field Service Manager to lead and direct all aspects of the field service technicians, coordinating with other departments to serve customers and employees best.

The role emphasizes scheduling, customer communication, and adherence to quotes and timelines, with a strong emphasis on service quality and teamwork.

Qualifications

• High School Diploma required.
• Strong communication and interpersonal skills to deal with sensitive issues.
• Strong organizational skills and the ability to multi-task.
• Excellent customer service skills.
• Excellent computer skills and a strong understanding of Microsoft tools.

Responsibilities

• Provide excellent customer service and follow-up.
• Managing the customer experience with strong communication throughout the entire life of the work order(s) and our customers are apprised of any potential problems, delays, and or increases in quoted amounts.
• Schedule and coordinate all service work for your team while managing technicians workload.
• Assures that all field service technicians are scheduled to obtain the most efficient use of time.
• Approve work orders and give to service billing coordinator for processing.
• Understand service KPI's and use them to manage your team's performance.
• Quoting service repair jobs sent in by your technicians through Salesforce (CRM), check on quotes, and make sure quoted jobs are done within the quoted amount and finished by the promised time.
• Perform all other duties as assigned by management professionally and efficiently.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Customer service

Microsoft tools

Education

High School Diploma

Tools

Salesforce CRM

Job description

This individual will effectively manage and direct all aspects of the field service technicians service business, as well as coordinate activities and ensure cooperation with all other departments to serve the needs of the customers and employees best.

Perks of the Job:

• First shift
• No weekends
• Benefits including health, dental, and retirement

Required:

• High School Diploma
• Excellent communication and interpersonal skills to deal with sensitive issues, develop others, or persuades others inside and outside the department to take specific actions.
• Strong organizational skills and the ability multi-task
• Excellent customer service skills
• Excellent computer skills and a strong understanding of the Microsoft tools

Daily Tasks:

• Provide excellent customer service and follow-up.
• Managing the customer experience with strong communication throughout the entire life of the work order(s) and our customers are apprised of any potential problems, delays, and or increases in quoted amounts.
• Schedule and coordinate all service work for your team while managing technicians workload.
• Assures that all field service technicians are scheduled to obtain the most efficient use of time.
• Approve work orders and give to service billing coordinator for processing.
• Understand service KPI's and use them to manage your team's performance.
• Quoting service repair jobs sent in by your technicians through Salesforce (CRM), check on quotes, and make sure quoted jobs are done within the quoted amount and finished by the promised time.
• Perform all other duties as assigned by management professionally and efficiently.