Field Service Advisor

Fraza / Vitan Equipment; Plymouth (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

First shift

No weekends

Benefits including health, dental, and

Job summary

Fraza / Vitan Equipment in Michigan is seeking a Field Service Operations Supervisor to lead and direct all aspects of our field service technicians. You will coordinate activities across departments to meet customer needs and improve service delivery.

Responsibilities include scheduling work, managing technician workload, reviewing quotes in Salesforce, and ensuring timely completion of service orders within quoted amounts. Strong communication and organization are essential.

Qualifications

• High School Diploma or equivalent is required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and multi-tasking ability.
• Excellent customer service skills and problem solving.
• Proficient computer skills and Microsoft tools understanding.

Responsibilities

• Provide excellent customer service and follow-up.
• Manage customer experience with clear communication throughout work orders.
• Schedule and coordinate all service work for your team.
• Ensure field technicians are scheduled efficiently.
• Approve work orders and forward to service billing.
• Understand service KPIs and monitor team performance.
• Quote service repairs in Salesforce and ensure quotes stay within the quoted amount.
• Perform other duties as assigned by management.

Skills

Communication

Organization

Customer service

MS tools

Education

High School Diploma

Tools

Salesforce

Job description

This individual will effectively manage and direct all aspects of the field service technicians service business, as well as coordinate activities and ensure cooperation with all other departments to serve the needs of the customers and employees best.

Perks of the Job:

• First shift
• No weekends
• Benefits including health, dental, and retirement

Required:

• High School Diploma
• Excellent communication and interpersonal skills to deal with sensitive issues, develop others, or persuades others inside and outside the department to take specific actions.
• Strong organizational skills and the ability multi-task
• Excellent customer service skills
• Excellent computer skills and a strong understanding of the Microsoft tools

Daily Tasks:

• Provide excellent customer service and follow-up.
• Managing the customer experience with strong communication throughout the entire life of the work order(s) and our customers are apprised of any potential problems, delays, and or increases in quoted amounts.
• Schedule and coordinate all service work for your team while managing technicians workload.
• Assures that all field service technicians are scheduled to obtain the most efficient use of time.
• Approve work orders and give to service billing coordinator for processing.
• Understand service KPI's and use them to manage your team's performance.
• Quoting service repair jobs sent in by your technicians through Salesforce (CRM), check on quotes, and make sure quoted jobs are done within the quoted amount and finished by the promised time.
• Perform all other duties as assigned by management professionally and efficiently.