Field Security & AV Technician — On‑Call

rbotechnology; Belton (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k

Paid time off and holidays

Certification reimbursement

Job summary

RBO Technology, LLC is seeking a Security and AV Service Technician to service, troubleshoot, and maintain security systems for customers. You will handle access control, CCTV, intrusion, AV, and alarm systems, delivering reliable support and on-site service.

Responsibilities include responding to service calls, diagnosing issues, performing repairs, and documenting work in reports and databases, while following company policies and local regulations.

Qualifications

• 2+ years of experience in security system service, including troubleshooting and maintenance of access control, CCTV, and alarm systems.
• Strong understanding of security system hardware and software (Genetec, AXIS, Alarm.com, Liftmaster, PDK, DMP, Savant, or similar).
• Excellent troubleshooting skills with the ability to diagnose and repair system issues.
• Strong verbal and written communication to interact with customers and document work.
• Private Security License a plus.
• Valid driver's license with a clean driving record.
• Ability to lift up to 50 lbs., climb ladders, and work in confined spaces.

Responsibilities

• Respond to service calls to troubleshoot, diagnose, and repair issues with security systems (CCTV, access control, alarms, etc.).
• Perform routine maintenance and testing of security systems to ensure optimal operation.
• Provide exceptional customer service by clearly communicating issues, solutions, and system performance to clients.
• Recommend and implement system upgrades or improvements when needed to enhance security system performance.
• Accurately document service calls, repairs, and system tests, ensuring that all work is recorded in service reports and company databases.
• Ensure that all work complies with company policies, industry standards, and local regulations.
• Provide technical support and guidance to customers and junior technicians as needed.
• Be available for on‑call support for emergency service calls and system failures as required.

Skills

Troubleshooting

Verbal and written communication

Customer service mindset

Tools

Genetec

AXIS Communications

Alarm.com

Liftmaster

PDK

DMP

Savant

Crestron

Job description

RBO Technology, LLC is seeking a Security and AV Service Technician to service, troubleshoot, and maintain security systems for customers. You will handle access control, CCTV, intrusion, AV, and alarm systems, delivering reliable support and on-site service.

Responsibilities include responding to service calls, diagnosing issues, performing repairs, and documenting work in reports and databases, while following company policies and local regulations.