Security and AV Service Technician

rbotechnology; Belton (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k

Paid time off and holidays

Certification reimbursement

Job summary

RBO Technology, LLC is seeking a Security and AV Service Technician to service, troubleshoot, and maintain security systems for customers. You will handle access control, CCTV, intrusion, AV, and alarm systems, delivering reliable support and on-site service.

Responsibilities include responding to service calls, diagnosing issues, performing repairs, and documenting work in reports and databases, while following company policies and local regulations.

Qualifications

• 2+ years of experience in security system service, including troubleshooting and maintenance of access control, CCTV, and alarm systems.
• Strong understanding of security system hardware and software (Genetec, AXIS, Alarm.com, Liftmaster, PDK, DMP, Savant, or similar).
• Excellent troubleshooting skills with the ability to diagnose and repair system issues.
• Strong verbal and written communication to interact with customers and document work.
• Private Security License a plus.
• Valid driver's license with a clean driving record.
• Ability to lift up to 50 lbs., climb ladders, and work in confined spaces.

Responsibilities

• Respond to service calls to troubleshoot, diagnose, and repair issues with security systems (CCTV, access control, alarms, etc.).
• Perform routine maintenance and testing of security systems to ensure optimal operation.
• Provide exceptional customer service by clearly communicating issues, solutions, and system performance to clients.
• Recommend and implement system upgrades or improvements when needed to enhance security system performance.
• Accurately document service calls, repairs, and system tests, ensuring that all work is recorded in service reports and company databases.
• Ensure that all work complies with company policies, industry standards, and local regulations.
• Provide technical support and guidance to customers and junior technicians as needed.
• Be available for on‑call support for emergency service calls and system failures as required.

Skills

Troubleshooting

Verbal and written communication

Customer service mindset

Tools

Genetec

AXIS Communications

Alarm.com

Liftmaster

PDK

DMP

Savant

Crestron

Job description

Overview

RBO Technology, LLC is a premier security integrator company that specializes in the design, installation, and servicing of cutting‑edge security systems. Our mission is to provide innovative and reliable security solutions that help protect people, property, and assets. We are looking for a talented and customer‑focused Security and AV Service Technician to join our growing team.

Job Summary

The Security and AV Service Technician is responsible for servicing, troubleshooting, and maintaining security systems for our customers. This includes responding to service calls, diagnosing system issues, performing repairs, performing preventative maintenance, and ensuring optimal system performance. The technician will work with various security systems, including access control, CCTV, intrusion detection, AV and alarm systems.

Key Responsibilities

• Respond to service calls to troubleshoot, diagnose, and repair issues with security systems (CCTV, access control, alarms, etc.).
• Perform routine maintenance and testing of security systems to ensure optimal operation.
• Provide exceptional customer service by clearly communicating issues, solutions, and system performance to clients.
• Recommend and implement system upgrades or improvements when needed to enhance security system performance.
• Accurately document service calls, repairs, and system tests, ensuring that all work is recorded in service reports and company databases.
• Ensure that all work complies with company policies, industry standards, and local regulations.
• Provide technical support and guidance to customers and junior technicians as needed.
• Be available for on‑call support for emergency service calls and system failures as required.

Required Qualifications

• 2+ years of experience in security system service, including troubleshooting and maintenance of access control, CCTV, and alarm systems.
• Strong understanding of security system hardware and software, including knowledge of Genetec, AXIS Communications, Alarm.com, Liftmaster, PDK, DMP, Savant, or similar platforms.
• Excellent troubleshooting skills with the ability to quickly diagnose and repair system issues.
• Strong verbal and written communication skills to interact with customers and document service work effectively.
• Private Security License a plus.
• Valid driver's license with a clean driving record.
• Ability to lift up to 50 lbs., climb ladders, and work in confined spaces.

Preferred Qualifications

• Experience working with IP‑based security systems and networks.
• Knowledge of current security technologies and trends.
• Previous experience working in a field service role or as a technician for a security company.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and certification reimbursement.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401k.

***Please note that the above job description is a general overview, and the specific responsibilities and requirements may vary depending on the company and project requirements.

Preferred Knowledge

• Axis Communications
• Alarm.com
• Genetec
• Liftmaster
• Access Control
• PDK
• DMP
• Crestron

Just to name a few.