Field Robotics Performance Engineer — Travel 60%

Exotec Solutions SAS; Atlanta, Northern (GA, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive medical, dental, vision

Generous vacation policy

401(k) with company match

Training and development

Midtown Atlanta office

Job summary

Exotec seeks a seasoned robotics maintenance professional to own client-site performance of Exotec systems. You will analyze site reliability, initiate improvement plans, and act as a level-2 escalation for non-core products. The role requires travel and close collaboration with clients, suppliers, and our R&D teams.

You will diagnose issues, plan software updates, and coach on-site technicians to meet uptime targets. A strong engineering background and customer service mindset are essential.

Qualifications

• 5+ years of robotics maintenance experience in industrial automation, warehousing, or logistics.
• Broad knowledge of software, mechanical and electrical engineering.
• Strong analytical and data interpretation skills.
• Customer service mindset and ability to collaborate with teams.
• Willingness to travel up to 60% to North American client sites.

Responsibilities

• Own the performance of Exotec systems at client sites.
• Oversee reliability of client sites and implement performance improvement plans.
• Analyze root causes of issues escalated from Exotec Control Center.
• Act as level 2 escalation for non-core products.
• Diagnose and resolve interoperability issues with clients.
• Plan and execute site software and system updates.
• Coach on-site technicians to support uptime targets.
• Drive maintenance procedures and process improvements across regions.

Skills

Robotics maintenance

Analytics

Customer service mindset

Collaboration

Client communication

Travel readiness

Education

Bachelor’s degree in engineering

Job description

Exotec seeks a seasoned robotics maintenance professional to own client-site performance of Exotec systems. You will analyze site reliability, initiate improvement plans, and act as a level-2 escalation for non-core products. The role requires travel and close collaboration with clients, suppliers, and our R&D teams.

You will diagnose issues, plan software updates, and coach on-site technicians to meet uptime targets. A strong engineering background and customer service mindset are essential.