Maintenance Performance Engineer

Exotec Solutions SAS; Atlanta, Northern (GA, KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive medical, dental, vision

Generous vacation policy

401(k) with company match

Training and development

Midtown Atlanta office

Job summary

Exotec seeks a seasoned robotics maintenance professional to own client-site performance of Exotec systems. You will analyze site reliability, initiate improvement plans, and act as a level-2 escalation for non-core products. The role requires travel and close collaboration with clients, suppliers, and our R&D teams.

You will diagnose issues, plan software updates, and coach on-site technicians to meet uptime targets. A strong engineering background and customer service mindset are essential.

Qualifications

• 5+ years of robotics maintenance experience in industrial automation, warehousing, or logistics.
• Broad knowledge of software, mechanical and electrical engineering.
• Strong analytical and data interpretation skills.
• Customer service mindset and ability to collaborate with teams.
• Willingness to travel up to 60% to North American client sites.

Responsibilities

• Own the performance of Exotec systems at client sites.
• Oversee reliability of client sites and implement performance improvement plans.
• Analyze root causes of issues escalated from Exotec Control Center.
• Act as level 2 escalation for non-core products.
• Diagnose and resolve interoperability issues with clients.
• Plan and execute site software and system updates.
• Coach on-site technicians to support uptime targets.
• Drive maintenance procedures and process improvements across regions.

Skills

Robotics maintenance

Analytics

Customer service mindset

Collaboration

Client communication

Travel readiness

Education

Bachelor’s degree in engineering

Job description

Exotec designs and delivers advanced automation solutions that help global brands optimize warehouse performance while supporting warehouse teams across every level. Our organization combines elegant mechanical design, resilient software and a deep understanding of logistics operations to solve our clients' most complex challenges.
Joining Exotec means contributing to an international company where people and purpose guide the way we work. Our teams collaborate with clarity, challenge ideas and share a collective commitment to engineering solutions that matter. We value the diversity of more than 1,000 ExoPeople who bring their expertise, perspective and experience to our shared vision.
Here your work has a visible impact, from the way we work to the reliability we commit to deliver. You will join a place where collaboration, excellence, and meaningful impact guide how we build what comes next.

Responsibilities

• Own the performance of Exotec systems at client sites
• Oversee the reliability of client sites, analyzing performance, and creating and executing performance improvement plans
• Analyze the root cause of issues escalated from Exotec Control Center
• Act as level 2 escalation for non-core products (3rd party conveyors, etc.)
• Work directly with clients to diagnose and resolve interoperability issues
• Plan and execute site software and system updates
• In conjunction with the sites managers, coach on-site technicians on site best practices to support uptime targets
• Propose and help drive maintenance procedures and process improvements across North America and globally.
• Actively engage with Exotec R&D and product teams on specific maintenance issues
• As part of the client team, work with the client contract engineer and sites manager to respond to client requests, including monthly performance reporting

We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don’t meet every requirement listed below, don’t worry—your skills and experiences may still make you a great fit!

• 5+ years of robotics maintenance experience, ideally in the industrial automation, materials handling, warehousing and/or logistics sectors
• Bachelor’s degree or equivalent in engineering required
• Broad knowledge on software, mechanical and electrical engineering
• Strong analytical and data interpretation skills with an enjoyment for solving problems, both big and small
• Customer service mindset
• Ability to collaborate with others as well as drive your own work
• A comfort in communicating regularly with clients, contractors and suppliers
• Travelling up to 60% to client sites across North America

• Competitive compensation package, inclusive of salary, annual bonus and financial incentives for travel
• Comprehensive medical, dental and vision coverage
• Generous vacation and time off policy
• 401(k) with company match up to 5%
• Continuous opportunities for training and development in a quickly growing company
• Beautiful, newly renovated office space in midtown Atlanta

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.