Field Robotics Application Support Engineer

Dexterity; Redwood City (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity options

Job summary

A leading robotics company in Redwood City is seeking an Application Support Engineer to ensure that deployed AI applications run smoothly and efficiently. The position involves diagnosing complex software issues, collaborating with engineering teams, and providing insights to enhance performance. Candidates should possess a relevant degree and 2+ years of experience in a customer-facing support role, with a salary range of $120,000 to $160,000 based on experience and skills.

Qualifications

• 2+ years in SaaS, DevOps, Site Reliability, or similar roles.
• Experience in customer-facing production systems.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Analyze logs, telemetry, and container metrics to diagnose issues.
• Tune alerting rules and perform trend analysis.
• Embed on customer site during major updates or chronic issue resolution.

Skills

System-level Troubleshooting

Programming & Scripting (Python, Bash, SQL)

Data-driven Mindset

Analytical and Debugging skills

Clear Communication

Education

Bachelor’s degree in engineering or Computer Science

Tools

Docker

Kubernetes

AWS

Grafana

Kibana

Job description

A leading robotics company in Redwood City is seeking an Application Support Engineer to ensure that deployed AI applications run smoothly and efficiently. The position involves diagnosing complex software issues, collaborating with engineering teams, and providing insights to enhance performance. Candidates should possess a relevant degree and 2+ years of experience in a customer-facing support role, with a salary range of $120,000 to $160,000 based on experience and skills.