Field Retail Relationship Specialist

2020 Companies; Malden (MA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

No weekends

Weekly pay

Paid training and onboarding

Mileage reimbursement

Next-day pay options

Benefits package

Company device

Job summary

2020 Companies is seeking a Retail Engagement Specialist to visit local retailers within a defined territory in MA, educating merchants on client products and programs. You will be the brand face in the field, building relationships, answering questions, and ensuring a strong customer experience.

The role involves daily field work, 22–35 visits per day across urban and suburban locations, and independent work with support from leadership.

Qualifications

• High school diploma or equivalent experience required.
• Six (6) months prior sales, promotion, retail, or marketing experience.
• Demonstrated knowledge of products and services.
• Excellent communications, presentation, interpersonal and problem-solving skills.
• Impeccable integrity and commitment to customer satisfaction.
• Ability to lift and carry up to 15 lbs. at a time.
• Ability to multi-task in a fast-paced, team environment.
• Ability to maintain customer confidentiality.
• Reliable transportation within assigned territory.

Responsibilities

• Visit retail locations within your assigned territory and engage with merchants in a professional, relationship-focused manner.
• Introduce and educate new merchants on the client’s financial services and program benefits.
• Provide on-site support, answer questions, and address concerns to ensure merchant understanding and confidence.
• Place and maintain point-of-sale materials and branding in-store.
• Document visits and track activity using mobile tools and reporting systems.
• Work closely with leadership to ensure territory goals and coverage expectations are met.

Skills

Strong communication

Interpersonal skills

Problem solving

Reliable transportation

Education

High school diploma or equivalent experience

Job description

2020 Companies is seeking a Retail Engagement Specialist to visit local retailers within a defined territory in MA, educating merchants on client products and programs. You will be the brand face in the field, building relationships, answering questions, and ensuring a strong customer experience.

The role involves daily field work, 22–35 visits per day across urban and suburban locations, and independent work with support from leadership.