Field Resource Scheduler & Customer Support

Acara Solutions, Inc.; Cary (NC); On-site; USD 26,000 - 30,000; Part time

Job summary

Acara Solutions in Cary, NC is seeking a Customer Services Support Operator (Contract - 9 to 12 months) to coordinate end-to-end planning, scheduling, and deployment of field resources in a fast-paced environment. The ideal candidate has a Bachelor's degree and 2+ years of managing customer communications, scheduling, or service coordination, with proficiency in Microsoft Outlook, Word, Excel, and SAP.

You will collaborate with field management and global stakeholders to balance commitments and

Qualifications

• Bachelor's degree required.
• 2+ years of experience in managing customer communications, scheduling, or service coordination.
• Proficiency with MS Office and SAP; strong communication skills.

Responsibilities

• Manage end-to-end planning, scheduling, and deployment of field resources to meet commitments.
• Coordinate customer communications for service events and manage appointment scheduling.
• Apply prioritization and capacity planning to optimize resource utilization.
• Collaborate with field management and cross-functional teams to drive service delivery.
• Build relationships with global stakeholders to support continuous improvement.

Skills

Customer communications

Scheduling coordination

Problem solving

Change management

Project prioritization

Time management

Communication skills

Self-motivated

Education

Bachelor's Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SAP

Job description

Acara Solutions in Cary, NC is seeking a Customer Services Support Operator (Contract - 9 to 12 months) to coordinate end-to-end planning, scheduling, and deployment of field resources in a fast-paced environment. The ideal candidate has a Bachelor's degree and 2+ years of managing customer communications, scheduling, or service coordination, with proficiency in Microsoft Outlook, Word, Excel, and SAP.

You will collaborate with field management and global stakeholders to balance commitments and