Field Repair & Sales Technician

Asurion; Pittsburgh (Allegheny County); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Uncapped incentives

Employee discounts

Paid training

Growth opportunities

Job summary

Asurion's Flex Tech role at uBreakiFix in North Hills, PA hires tech-savvy individuals who travel between stores and customer sites in a company vehicle, delivering personalized, human-centric experiences. Starting pay is $18.00 per hour with uncapped sales and repair incentives; comprehensive training is provided, plus employee discounts and ongoing development to grow your sales skills.

No formal repair experience required, but you will troubleshoot devices and support customers across

Qualifications

• 1+ year of customer service or retail sales experience.
• 6+ months of experience with product service support or electronics troubleshooting.
• Basic knowledge of mobile devices and operating systems.
• A valid driver’s license and acceptable driving record.
• Flexibility to work a retail schedule, including weekends and holidays.
• Comfort multitasking across sales conversations, repairs and customer support in changing environments.

Responsibilities

• Travel between stores and customer locations safely in a company-provided vehicle.
• Be the welcoming face of uBreakiFix, delivering personalized customer experiences in-store and at customer locations.
• Use Serve, Solve, Sell to recommend and upsell Asurion products and services.
• Troubleshoot, diagnose and repair mobile devices and electronics with care.
• Balance customer service, sales and technical work while adapting to environments.
• Manage inventory and equipment to be ready for every job.
• Support fast-paced retail needs as a collaborative team player.

Skills

Customer service

Sales

Technical knowledge

Communication skills

Job description

Flex Tech

North Hills, PA

$18/hr + unlimited sales bonus potential

Flex Tech at uBreakiFix

- the job for tech-savvy people people who don’t want to stay in one place. We’re hiring individuals whose customer skills go toe-to-toe with their technical know-how and want to get paid for it. You should know - this isn’t your average retail or repair job. This is the role where your curiosity about gadgets, comfort talking to customers, and flexibility on the move help take your tech career to the next level.

As a Flex Tech, you’ll split your time between working in a uBreakiFix store and traveling to customer locations (home, workplace, or shop) in a company-provided vehicle. Whether in-store or on the road, you’ll deliver the same personalized, human-centric experience every time.

What’s in it for you:

• Starting pay: $18.00 per hour + earn uncapped sales and repair incentives (Real-life, employees earn on average $596/month in incentives)
• Benefits that take care of you: Including unlimited monthly bonuses for great sales, employee discounts, and ongoing training to grow your sales skills and confidence.
• Tech-out at a higher level: No formal repair experience? No problem. We provide high-quality paid training that’ll have you feeling like a tech wizard in no time
• Development: We offer resources, training, and opportunities to elevate your career and support your personal and professional goals.

What’s expected of you:

• Travel between stores and customer locations safely in a company-provided vehicle.
• Be the welcoming face of uBreakiFix, delivering award-winning, personalized customer experiences in-store and at customer locations.
• Use strong communication skills to understand customer needs and apply our Serve, Solve, Sell technique to recommend and upsell Asurion products and services.
• Troubleshoot, diagnose, and repair mobile devices and electronics with care and attention to detail.
• Confidently balance customer service, sales, and technical work while adapting to different environments.
• Manage inventory and equipment to ensure you’re ready for every job.
• Support the fast-paced needs of a retail environment as a collaborative team player.

To be successful at uBreakiFix, you’ll bring:

• A natural ability to connect with customers and make them feel heard, valued, and supported.
• A passion for solving problems and helping people get more from their technology.
• 1+ years of customer service or retail sales experience (preferred).
• 6+ months of experience with product service support or electronics troubleshooting.
• Basic knowledge of mobile devices and operating systems.
• A valid driver’s license and acceptable driving record.
• Flexibility to work a retail schedule, including weekends and holidays.
• Comfort multitasking across sales conversations, repairs, and customer support in changing environments.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance. Remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered. #INDSTORES