Field Repair & Sales Technician

Asurion; Kansas City (MO); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Unlimited monthly bonuses

Employee discounts

Training programs

Job summary

Asurion is hiring a Field Repair & Sales Technician in Kansas City, MO, splitting time between in-store support and customer-site visits in a company vehicle. You’ll deliver a human-centric experience while troubleshooting devices and upselling Asurion products.

The role emphasizes customer service, tech aptitude, and flexibility with retail schedules, including weekends. Paid training provided and growth opportunities available.

Qualifications

• 1+ years of customer service or retail sales experience.
• 6+ months of electronics troubleshooting experience.
• Basic knowledge of mobile devices and operating systems.
• Valid driver's license and acceptable driving record.

Responsibilities

• Travel between stores and customer locations in a company vehicle.
• Deliver welcoming, personalized experiences in-store and on-site.
• Use Serve, Solve, Sell technique to upsell Asurion products and services.
• Troubleshoot, diagnose, and repair mobile devices and electronics.
• Balance customer service, sales, and technical work in changing environments.
• Manage inventory and equipment for each job.
• Support fast-paced retail team dynamics.

Skills

Customer service

Retail sales

Electronics troubleshooting

Mobile devices

Driver's license

Flexible schedule

Communication skills

Job description

Field Repair & Sales Technician [Kansas City, MO] [$18.00] + unlimited sales bonus potential Flex Tech at uBreakiFix

Flex Tech at uBreakiFix – the job for tech-savvy people who don’t want to stay in one place. We’re hiring individuals whose customer skills go toe-to-toe with their technical know-how and want to get paid for it. You should know – this isn’t your average retail or repair job. This is the role where your curiosity about gadgets, comfort talking to customers, and flexibility on the move help take your tech career to the next level. As a Flex Tech, you’ll split your time between working in a uBreakiFix store and traveling to customer locations (home, workplace, or shop) in a company-provided vehicle. Whether in-store or on the road, you’ll deliver the same personalized, human-centric experience every time.

What’s in it for you:

• Starting pay: $18.00 per hour + earn uncapped sales and repair incentives (Real-life, employees earn on average $475/month in incentives)
• Benefits that take care of you: Including unlimited monthly bonuses for great sales, employee discounts, and ongoing training to grow your sales skills and confidence.
• Tech-out at a higher level: No formal repair experience? No problem. We provide high-quality paid training that’ll have you feeling like a tech wizard in no time.
• Development: We offer resources, training, and opportunities to elevate your career and support your personal and professional goals.

What’s expected of you:

• Travel between stores and customer locations safely in a company-provided vehicle.
• Be the welcoming face of uBreakiFix, delivering award-winning, personalized customer experiences in-store and at customer locations.
• Use strong communication skills to understand customer needs and apply our Serve, Solve, Sell™ technique to recommend and upsell Asurion products and services.
• Troubleshoot, diagnose, and repair mobile devices and electronics with care and attention to detail.
• Confidently balance customer service, sales, and technical work while adapting to different environments.
• Manage inventory and equipment to ensure you’re ready for every job.
• Support the fast-paced needs of a retail environment as a collaborative team player.

To be successful at uBreakiFix, you’ll bring:

• A natural ability to connect with customers and make them feel heard, valued, and supported.
• A passion for solving problems and helping people get more from their technology.
• 1+ years of customer service or retail sales experience (preferred).
• 6+ months of experience with product service support or electronics troubleshooting.
• Basic knowledge of mobile devices and operating systems.
• A valid driver’s license and acceptable driving record.
• Flexibility to work a retail schedule, including weekends and holidays.
• Comfort multitasking across sales conversations, repairs, and customer support in changing environments.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance. Remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered. #INDSTORES

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

Customer First

We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.