Field Repair Operations Supervisor

Warners Stellian Co Inc; Minneapolis (MN); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Appliance discounts

Health, dental, vision, and short-term

401k with company match

Competitive compensation

Job summary

Warners' Stellian is seeking a Field Repair Operations Supervisor to lead the Scheduling, Routing, and Parts teams, coaching staff and optimizing field technician schedules for efficiency and customer satisfaction.

You'll oversee parts procurement and collaborate on process improvements while managing multiple priorities in a fast-paced environment. Prior appliance service ops experience is a plus and strong leadership is required.

Qualifications

• 5+ years of experience in field service, dispatch, scheduling, logistics, customer service, or related operations.
• Previous leadership or supervisory experience preferred.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a high-volume, fast-paced setting.
• Excellent communication skills and a commitment to delivering outstanding customer service.

Responsibilities

• Lead the daily Field Repair operations of our Scheduling, Routing, and Parts teams.
• Coach, train, and develop employees to achieve high performance and excellent service.
• Optimize Field Repair technician schedules and routes to maximize efficiency and customer satisfaction.
• Oversee parts selection and procurement activities.
• Monitor performance metrics, identify trends, and implement process improvements.
• Resolve escalated customer, technician, and vendor issues with professionalism and urgency.
• Partner with leadership on special projects, operational initiatives, and business improvements.
• Perform the duties of scheduling, routing and parts team as needed.

Skills

Leadership experience

Communication skills

Problem solving

Organizational skills

Multitasking

Job description

2605 Broadway Street NE
Minneapolis, MN 55413, USA

Description

Are you a hands-on leader who thrives in a fast-paced service environment? We're looking for a Field Repair Operations Supervisor to lead our Scheduling, Routing, and Parts teams while ensuring exceptional customer service and operational efficiency. In this role, you'll coach and develop team members, optimize technician schedules, streamline processes, and help drive continuous improvement across our service operation.

What You'll Do

• Lead the daily Field Repair operations of our Scheduling, Routing, and Parts teams.
• Coach, train, and develop employees to achieve high performance and excellent service.
• Optimize Field Repair technician schedules and routes to maximize efficiency and customer satisfaction.
• Oversee parts selection and procurement activities.
• Monitor performance metrics, identify trends, and implement process improvements.
• Resolve escalated customer, technician, and vendor issues with professionalism and urgency.
• Partner with leadership on special projects, operational initiatives, and business improvements.
• Perform the duties of scheduling, routing and parts team as needed.

What We're Looking For

• 5+ years of experience in field service, dispatch, scheduling, logistics, customer service, or a related operations environment.
• Previous leadership or supervisory experience preferred.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a high-volume, fast-paced setting.
• Excellent communication skills and a commitment to delivering outstanding customer service.
• Experience in appliance repair or service operations is a plus.

Why You'll Love This Role This is an opportunity to make a direct impact on customer experience and operational success while leading a team that keeps our field service organization running smoothly. If you're a collaborative leader who enjoys solving problems, improving processes, and developing people, we'd love to hear from you.

What We Offer:

• Supportive team culture. Work with professionals who inspire success.
• Appliance discounts. Generous employee discounts on appliances and accessories for your home.
• Health, dental, vision, and short-term disabilitybenefits.
• 401k plan with company match.
• Competitive Compensation! $31-$35 per hour

Company Overview:

Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 13 great store locations.

Core values:Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.

Peer testimonial: “I love the support I get from our team—it’s competitive, but everyone genuinely wants you to succeed”. – Rachel, Appliance Specialist

Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.