Field & Remote VR/AR Tech Support Specialist (Nebraska)

SimX; Omaha (NE); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Field and Remote work environment

401(k) with employer matching

Company laptop, home office credit, & 

Unlimited PTO

Job summary

SimX is seeking a highly motivated Technical Support Specialist to provide hands-on hardware and software support for Nebraska Critical Access Hospitals, EMS, and training facilities, with remote ticket resolution for national accounts.

In this role you will troubleshoot VR/AR hardware, assist with local networks, and manage tier-1 & 2 tickets within SLA guidelines while supporting customers across the country.

Qualifications

• 2–4+ years in technical support, desktop support, or IT field operations.
• Nebraska residency required (ability to travel regionally up to 25–30%).
• Hands-on hardware/networking troubleshooting experience (VR/AR hardware, mobile access points, local networks).
• Hands-on proficiency with modern help desk systems (Zendesk, Jira Service Management) and CRM tools (Salesforce).
• Exceptional written and verbal communication skills with an ability to simplify complex technical topics.
• Self-motivated, collaborative, and capable of managing priorities independently in a fully remote environment.

Responsibilities

• In-Person Nebraska Support: Perform hands-on setup, hardware troubleshooting VR headsets, routers, and device deployment at rural Nebraska clinics, CAHs, and EMS stations.
• Online Support: Manage tier-1 & 2 ticketing for SimX customers within SLA guidelines.
• Infrastructure Guidance: Assist rural Nebraska sites with local network configurations, mobile setup, and hardware maintenance
• Knowledge Base: Build user-friendly troubleshooting guides tailored for both technical IT staff and non-technical rural first responders.

Skills

Technical support

Desktop support

IT field operations

Written and verbal communication

Tools

Zendesk

Jira Service Management

Salesforce

Job description

SimX is seeking a highly motivated Technical Support Specialist to provide hands-on hardware and software support for Nebraska Critical Access Hospitals, EMS, and training facilities, with remote ticket resolution for national accounts.

In this role you will troubleshoot VR/AR hardware, assist with local networks, and manage tier-1 & 2 tickets within SLA guidelines while supporting customers across the country.