Nebraska VR/AR Tech Support Specialist - Field & Remote

SimX, Inc; Omaha (NE); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Premium health coverage (employee + 50

Job summary

SimX, Inc. is seeking a Technical Support Specialist to provide hands-on in-person field support across Nebraska and remote online ticket resolution for national SimX accounts. You will troubleshoot VR/AR hardware, deploy devices at rural clinics, and manage tier-1 & 2 tickets while delivering quality customer service.

In this dual-role, you will support Nebraska CAHs, EMS stations, and training facilities, plus handle remote tickets for customers nationwide. Travel up to 25–30% is expected.

Qualifications

• 2–4+ years in technical support, desktop support, or IT field operations.
• Nebraska residency required (travel regionally up to 25–30%).
• Hands-on hardware/networking troubleshooting experience (VR/AR hardware, mobile access points, local networks).
• Hands-on proficiency with modern help desk systems (e.g., Zendesk, Jira Service Management) and CRM tools (e.g., Salesforce).
• Exceptional written and verbal communication skills with an ability to simplify complex technical topics.
• Self-motivated, collaborative, and capable of managing priorities independently in a fully remote environment.

Responsibilities

• In-Person Nebraska Support: Perform hands-on setup, hardware troubleshooting VR headsets, routers, and device deployment at rural Nebraska clinics, CAHs, and EMS stations.
• Online Support: Manage tier-1 & 2 ticketing for SimX customers within SLA guidelines.
• Infrastructure Guidance: Assist rural Nebraska sites with local network configurations, mobile setup, and hardware maintenance
• Knowledge Base: Build user-friendly troubleshooting guides tailored for both technical IT staff and non-technical rural first responders.

Skills

Technical support experience

Hardware troubleshooting

Tools

Zendesk Service Desk

Jira Service Management

Salesforce

Job description

SimX, Inc. is seeking a Technical Support Specialist to provide hands-on in-person field support across Nebraska and remote online ticket resolution for national SimX accounts. You will troubleshoot VR/AR hardware, deploy devices at rural clinics, and manage tier-1 & 2 tickets while delivering quality customer service.

In this dual-role, you will support Nebraska CAHs, EMS stations, and training facilities, plus handle remote tickets for customers nationwide. Travel up to 25–30% is expected.