Nebraska Field & Remote Tech Support Pro

SimX, Inc.; Omaha, Northern (NE, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health premiums coverage

Dependent premiums coverage

401(k) with employer matching

Laptop provided

Internet reimbursement

Unlimited PTO

Job summary

SimX, Inc. is seeking a Technical Support Specialist to deliver on-site field technical support across Nebraska and remote online ticket resolution for national SimX accounts.

You will be the hands-on hardware and software specialist for Nebraska Critical Access Hospitals, EMS agencies, and training facilities, joining a remote support queue for SimX customers nationwide. Travel regionally up to 25–30% is required.

Qualifications

• 2–4+ years in technical support, desktop support, or IT field operations
• Nebraska residency required (ability to travel regionally up to 25–30%)
• Hands-on hardware/networking troubleshooting experience (VR/AR hardware, mobile access points, local networks)
• Proficiency with modern help desk systems and CRM tools (Zendesk, Jira Service Management, Salesforce)
• Excellent written and verbal communication; ability to simplify complex topics
• Self-motivated, collaborative, and capable of prioritizing in a fully remote environment

Responsibilities

• In-Person Nebraska Support: set up and troubleshoot VR/AR hardware at clinics and EMS sites
• Online Support: manage tier-1 & 2 tickets within SLA guidelines
• Infrastructure Guidance: assist sites with local network configurations and hardware maintenance
• Knowledge Base: create user-friendly troubleshooting guides for technical staff and first responders

Skills

Strong communication

Customer-focused

Self-motivated

Tools

Zendesk

Jira Service Management

Salesforce

Job description

SimX, Inc. is seeking a Technical Support Specialist to deliver on-site field technical support across Nebraska and remote online ticket resolution for national SimX accounts.

You will be the hands-on hardware and software specialist for Nebraska Critical Access Hospitals, EMS agencies, and training facilities, joining a remote support queue for SimX customers nationwide. Travel regionally up to 25–30% is required.