Field & Remote Technical Support Engineer

WECO, A Duravant Company; Lakeland (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) plan with company match

Paid time off

Job summary

WECO, A Duravant Company in Lakeland, FL is seeking a Technical Support Engineer to provide advanced technical support to field service technicians and customers. This role involves troubleshooting complex issues and acting as a liaison between Service, Engineering, and R&D.

The ideal candidate will have a degree in Electronics/Engineering and 3-5 years of experience with automated equipment, along with strong communication skills and a customer-focused approach. The position includes benefits such as medical coverage, 401(k) plans, and paid time off.

Qualifications

• 3–5 years of experience supporting industrial or automated equipment.
• Strong electrical and automation troubleshooting background required.
• General mechanical aptitude preferred.

Responsibilities

• Provide technical support to customers and field service teams.
• Diagnose and resolve complex equipment issues.
• Coordinate resolution of customer issues across departments.

Skills

Analytical skills

Problem-solving ability

Written and verbal communication

Customer service orientation

Technical concept communication

Education

Associate or Bachelor’s degree in relevant field

Tools

PLC systems (TwinCAT or similar)

Office 365

CRM

ERP

Job description

WECO, A Duravant Company in Lakeland, FL is seeking a Technical Support Engineer to provide advanced technical support to field service technicians and customers. This role involves troubleshooting complex issues and acting as a liaison between Service, Engineering, and R&D.

The ideal candidate will have a degree in Electronics/Engineering and 3-5 years of experience with automated equipment, along with strong communication skills and a customer-focused approach. The position includes benefits such as medical coverage, 401(k) plans, and paid time off.