Field & Remote Building Automation Support Engineer

Digitailor; New York (NY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Job summary

Mecho has an exceptional opportunity for a reliable, self-motivated Support Technician in the field of Building Automation Systems. Based out of our New York facility, this role acts as a primary liaison between the Engineering and Technical Support departments on our industry-leading SolarTrac automation solutions.

The position involves production and field support, remote commissioning, hardware/software troubleshooting, and collaboration with project management to ensure successful outcomes

Qualifications

• Associate’s degree or equivalent in Electrical Engineering, Computer Science, or related technical discipline preferred.
• 3+ years experience with electronics, controls hardware support and/or software support in building automation or IT networking environments.
• Strong communication and customer-facing skills.

Responsibilities

• Production Support: support and validate server configurations and deployments for client buildings.
• Technical Support: diagnose and resolve software/hardware issues in client projects.
• Cross-Department Collaboration: liaise with Tech Support and Software Development for updates and field feedback.
• Occasional Field Support: travel to client sites as needed.

Skills

Electronics troubleshooting

Networking basics

Windows OS

Linux OS

SQL databases

Education

Associate’s degree or equivalent in Electrical Engineering or Computer Science

Tools

MySQL

SQLite

Wireshark

RealTerm

RDP / Remote access tools

Job description

Mecho has an exceptional opportunity for a reliable, self-motivated Support Technician in the field of Building Automation Systems. Based out of our New York facility, this role acts as a primary liaison between the Engineering and Technical Support departments on our industry-leading SolarTrac automation solutions.

The position involves production and field support, remote commissioning, hardware/software troubleshooting, and collaboration with project management to ensure successful outcomes