Field Service Technician II

Springs Window Fashions; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with company匹配

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid holidays

Paid vacation time

Floating holidays

Volunteer day

Job summary

Springs Window Fashions and Affiliated Companies is seeking a Field Service Technician II to service mechanical, electrical, and software systems in commercial environments. The role emphasizes on-site support, remote troubleshooting, and coordination with operations and dealers.

The candidate will install ElectroShades, program SolarTrac Automation, read schematics, and perform health checks. Travel up to 70% is required, and a valid driver's license is necessary.

Qualifications

• Associate degree or relevant experience required.
• Experience in Audio Visual, Security, CCTV, Lighting or Automation is preferred.
• Experience with motor control electronics is a plus.

Responsibilities

• Support installation and programming of ElectroShades and SolarTrac Automation on-site or remotely.
• Troubleshoot, diagnose and resolve mechanical, electrical and software issues.
• Attend cross-functional meetings with Operations, Dealers and IT.
• Document engineering and manufacturing feedback for improvements.
• Commission SolarTrac projects and verify startup checklists with dealers.
• Train facility staff on operation and maintenance of automated systems.
• Perform maintenance health checks and generate detailed reports.
• Collaborate with Engineering on unresolved issues and propose fixes.

Skills

Technical skills

Communication skills

Reading schematics

Travel readiness

Education

Associate degree or equivalent experience

Bachelor's degree in Technical, Electrical, IT or Engineering (preferred)

Tools

Multimeters

CAT5/CAT6 crimping tools

Cable testers

Job description

Description

Field Service Technician II

Mecho and SWFcontract, the commercial brands under Springs Window Fashions’ Commercial Business Unit, are industry leaders in commercial solar shading, commercial grade blinds and intelligent control systems. Known for innovation, design excellence, and sustainable solutions, we’ve partnered with architects, designers, engineers, and developers for decades to deliver high-performance window management systems that transform spaces. Our products are brought to life through a trusted network of dealers and specifiers, shaping projects across healthcare, education, corporate, government, and more. As the leading commercial window coverings provider in North America, we are proud to pioneer advancements in manual, motorized and automated solutions that prioritize occupant comfort, energy efficiency, and design flexibility.

Position Summary

Mecho has an exceptional opportunity for a reliable, self-motivated Field Service Technician to make an immediate impact in a highly demanding department. The Field Service Technician will be expected to service mechanical, electrical, and software/network issues, ensuring proper functionality per the intended design and specifications.

This position requires a mobile specialist responsible for troubleshooting, maintenance and repair of complex systems.

Responsibilities:

• Capable of supporting the installation and programming of ElectroShades as well as startup and setup of the SolarTrac Automation system.
• Provide technical support, remotely or on-site, troubleshooting, diagnosing, and resolving issues pertaining to mechanical, electrical, and software.
• Attend meetings with Operations, Dealer, EC, GC, IT, End User, etc
• Documentation support- Drafters, Engineering, Marketing, Dealers, etc
• Commission SolarTrac projects, remotely or on-site, thoroughly going through the checklist with the Mecho dealer.
• Assist in training facilities staff with operation and maintenance of automated systems.
• Perform Maintenance health checks and inspections, remotely or on-site, producing a detailed report.
• Liaison with Engineering on unresolved mechanical, electrical, or software issues.
• Record recurring issues and communicate information to engineering with suggestions for fixes where possible.

Requirements

Education & Experience

• Associate’s degree with relevant experience, bachelor’s degree in a Technical, Electrical, IT, or Engineering field preferred.
• 5+ years’ experience with one or more of the following: Audio Visual, Security, CCTV, Lighting, Automation systems.
• Experience with motor control electronics, is a plus.

Knowledge, Skills, and Abilities

• Excellent technical and communication skills
• Up to 70% travel required; must have valid drivers license
• Capable of reading schematics and troubleshooting systems
• Onsite presence is preferred for this role, and regular travel is required
• In-depth familiarity with standard hard wired and bus control technologies.
• Familiarity with multimeters, CAT 5/6 crimping tools, cable testers
• Ability to read construction drawings
• Database knowledge, is a plus
• OSHA Card, is a plus

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
• • Empowerment - We trust our people.
  • Ownership - We take 100% responsibility for our roles actions, and results.
  • Leadership - We all lead by example and talk direct with respect (DWR).
  • One Team - We are One Springs Team.
  • Customer First -We consider our customers' needs before every decision.
  • Continuous Innovation - We are constantly learning, innovating, and improving.
  • Speed - We define priorities and operate with a sense of urgency and agility.

Salary and Other Compensation:

The annual base for this position is reasonably expected to be between $60,000-80,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid holidays pro-rated for the current year based on start date, paid vacation time, paid holidays, two floating holidays, and one paid volunteer day off per year.

This posting is anticipated to remain open until a qualified candidate is hired.