Field Service Technician II

Springs Window Fashions; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Life insurance

Disability insurance

Paid holidays and vacation

Floating holidays

Volunteer day

Job summary

MechoSystems is seeking a Field Service Technician II to service ElectroShades and SolarTrac Automation systems. The role involves on-site and remote support for mechanical, electrical, and software issues, with up to 70% travel and a requirement for a valid driver’s license.

The ideal candidate has 5+ years in AV, security, CCTV, or automation, an associate degree (bachelor’s preferred), and strong technical/communication skills. Onsite presence is preferred with regular travel.

Qualifications

• Associate degree with relevant experience; bachelor’s in technical, engineering, or IT field preferred.
• 5+ years in Audio Visual, Security, CCTV, Lighting, or Automation systems.
• Experience with motor control electronics is a plus.
• Excellent technical and communication skills.
• Up to 70% travel; valid driver’s license.
• Onsite presence preferred; regular travel required.

Responsibilities

• Capable of supporting installation and programming of ElectroShades and startup of SolarTrac Automation.
• Provide remote or on-site technical support for mechanical, electrical, and software issues.
• Attend meetings with Operations, Dealer, EC, GC, IT, End User, etc.
• Documentation support for Drafters, Engineering, Marketing, Dealers, etc.
• Commission SolarTrac projects remotely or on-site with the Mecho dealer.
• Assist in training facility staff with operation and maintenance of automated systems.
• Perform maintenance health checks and inspections, remotely or on-site, with detailed reports.
• Liaise with Engineering on unresolved issues and communicate fixes.
• Record recurring issues and suggest fixes to engineering.

Skills

Audio Visual

Security

CCTV

Automation systems

Education

Associate degree

Bachelor's degree preferred

Tools

Multimeters

CAT5/6 crimping tools

Cable testers

Job description

Description

Field Service Technician II

Mecho and SWFcontract, the commercial brands under Springs Window Fashions’ Commercial Business Unit, are industry leaders in commercial solar shading, commercial grade blinds and intelligent control systems. Known for innovation, design excellence, and sustainable solutions, we’ve partnered with architects, designers, engineers, and developers for decades to deliver high-performance window management systems that transform spaces. Our products are brought to life through a trusted network of dealers and specifiers, shaping projects across healthcare, education, corporate, government, and more. As the leading commercial window coverings provider in North America, we are proud to pioneer advancements in manual, motorized and automated solutions that prioritize occupant comfort, energy efficiency, and design flexibility.

Position Summary

Mecho has an exceptional opportunity for a reliable, self-motivated Field Service Technician to make an immediate impact in a highly demanding department. The Field Service Technician will be expected to service mechanical, electrical, and software/network issues, ensuring proper functionality per the intended design and specifications.

This position requires a mobile specialist responsible for troubleshooting, maintenance and repair of complex systems.

Responsibilities:

• Capable of supporting the installation and programming of ElectroShades as well as startup and setup of the SolarTrac Automation system.
• Provide technical support, remotely or on-site, troubleshooting, diagnosing, and resolving issues pertaining to mechanical, electrical, and software.
• Attend meetings with Operations, Dealer, EC, GC, IT, End User, etc
• Documentation support- Drafters, Engineering, Marketing, Dealers, etc
• Commission SolarTrac projects, remotely or on-site, thoroughly going through the checklist with the Mecho dealer.
• Assist in training facilities staff with operation and maintenance of automated systems.
• Perform Maintenance health checks and inspections, remotely or on-site, producing a detailed report.
• Liaison with Engineering on unresolved mechanical, electrical, or software issues.
• Record recurring issues and communicate information to engineering with suggestions for fixes where possible.

Requirements

Education & Experience

• Associate’s degree with relevant experience, bachelor’s degree in a Technical, Electrical, IT, or Engineering field preferred.
• 5+ years’ experience with one or more of the following: Audio Visual, Security, CCTV, Lighting, Automation systems.
• Experience with motor control electronics, is a plus.

Knowledge, Skills, and Abilities

• Excellent technical and communication skills
• Up to 70% travel required; must have valid drivers license
• Capable of reading schematics and troubleshooting systems
• Onsite presence is preferred for this role, and regular travel is required
• In-depth familiarity with standard hard wired and bus control technologies.
• Familiarity with multimeters, CAT 5/6 crimping tools, cable testers
• Ability to read construction drawings
• Database knowledge, is a plus
• OSHA Card, is a plus

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
• • Empowerment - We trust our people.
  • Ownership - We take 100% responsibility for our roles actions, and results.
  • Leadership - We all lead by example and talk direct with respect (DWR).
  • One Team - We are One Springs Team.
  • Customer First -We consider our customers' needs before every decision.
  • Continuous Innovation - We are constantly learning, innovating, and improving.
  • Speed - We define priorities and operate with a sense of urgency and agility.

Salary and Other Compensation:

The annual base for this position is reasonably expected to be between $60,000-80,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid holidays pro-rated for the current year based on start date, paid vacation time, paid holidays, two floating holidays, and one paid volunteer day off per year.

This posting is anticipated to remain open until a qualified candidate is hired.