Field Quality Specialist — Automotive OEMs (On-Site)

Minth North America; Gadsden (AL); On-site; USD 52,000 - 75,000; Full time

Job summary

Minth North America Field Service Representative in Gadsden, AL supports customer-site quality and production continuity while coordinating rapid containment of issues. The role ensures accurate field data and communication with the plant to resolve concerns and safeguard customer satisfaction.

Representing Minth at customer sites (including Hyundai OEM plants), you will drive containment, root cause actions and follow-up, while coordinating with logistics for replacements and ensuring timely

Qualifications

• Associate degree or above in Engineering, Quality or related field preferred; equivalent relevant experience may be considered.
• At least two years automotive manufacturing, quality inspection or customer-site service experience preferred.
• Ability to read drawings and inspection instructions and use relevant measuring tools; familiarity with appearance, fit and assembly inspection.

Responsibilities

• Maintain regular contact with customer Quality, Production and Incoming Inspection teams; communicate customer requirements and concerns to Minth teams.
• Monitor product use, fit, appearance and assembly performance at customer sites; identify risks early and coordinate preventive actions with the Quality Engineer.
• Respond to customer complaints and production disruptions within agreed response times; record part number, lot, quantity, defect, location, time and production impact, with photos or samples.
• Coordinate approved containment, sorting, inspection, rework and replacement activities; verify criteria, traceability and disposition records.
• Support root cause investigations and 8D responses by collecting field evidence and tracking open actions with plant owners.
• Support trial builds, launch activities and approved product/process changes; confirm customer-site feedback.
• Coordinate with Logistics and customer on replacement parts and packaging to ensure continuity of supply.
• Submit field service reports and complaint logs; track trends for customer quality reviews.

Skills

Reading drawings

Inspection tools

8D problem solving

English communication

Independent work at site

Cross-team coordination

Travel readiness

Education

Associate degree in Engineering

Equivalent relevant experience

Tools

Measuring tools

Excel

Quality management systems

Job description

Minth North America Field Service Representative in Gadsden, AL supports customer-site quality and production continuity while coordinating rapid containment of issues. The role ensures accurate field data and communication with the plant to resolve concerns and safeguard customer satisfaction.

Representing Minth at customer sites (including Hyundai OEM plants), you will drive containment, root cause actions and follow-up, while coordinating with logistics for replacements and ensuring timely