Senior Manager, Field Quality

WHOOP; Boston (MA); On-site; USD 200,000 - 245,000; Full time

Benefits offered by this job

Equity package

On-site in Boston

Job summary

WHOOP seeks a Senior Manager, Field Quality to lead field quality across Hardware and Accessories & Apparel, and oversee the Failure Analysis function and the Quality Lab. Reporting to the Vice President of Hardware Quality, you will translate strategy into scalable programs and drive root-cause actions to improve product quality and member experience.

You will synthesize field returns, reliability results, manufacturing trends, and supplier data to identify risks, lead cross-functional

Qualifications

• Over 10 years in field quality, quality engineering, failure analysis, reliability or related areas for consumer electronics or wearables.
• Experience leading multi-product quality programs and cross-functional initiatives.
• Expertise in structured problem solving: RCA, 5 Why, 8D, FMEA, DOE, Pareto, CAPA.

Responsibilities

• Lead field quality strategy across Hardware and Accessories & Apparel; establish KPIs and cross-functional programs.
• Own Failure Analysis, EFFA, and Quality Lab; implement scalable processes and root-cause translation into improvements.
• Build a closed-loop quality system linking field feedback to product development and manufacturing.
• Lead cross-functional resolution of high-impact quality issues with multiple stakeholders.
• Define data-driven field quality management and executive visibility with Analytics.
• Build and mentor a high-performing Field Quality and Failure Analysis team.

Skills

Field quality

Failure analysis

Reliability engineering

Manufacturing quality

Data analysis

Education

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, Materials Science, or related

Tools

AI tools

Job description

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP believes in the power of humans to transform how they feel, perform and age; we serve the aspiring!

WHOOP is seeking a Senior Manager, Field Quality to lead field quality across our Hardware and Accessories & Apparel (A&A) portfolio and oversee our Failure Analysis function and Quality Lab. Reporting to the Vice President of Hardware Quality, you will translate the broader quality strategy into scalable programs, operating mechanisms, and measurable outcomes that improve product quality and the member experience. You will connect field performance, member feedback, failure analysis, manufacturing and supplier data, and product insights to identify emerging risks, drive root cause and corrective action, and ensure learnings from the field influence future product and process decisions.

RESPONSIBILITIES:

• Lead the field quality strategy and execution across Hardware and Accessories & Apparel, establishing KPIs, operating mechanisms, and cross-functional programs that identify emerging quality issues, prioritize risk, and drive measurable improvements in field performance and member experience.

• Own the Failure Analysis function, Early Field Failure Analysis (EFFA) program, and Quality Lab, establishing scalable processes and technical capabilities to rapidly characterize failures, determine root cause, and translate findings into actionable design, manufacturing, supplier, and process improvements.

• Build a closed-loop quality system connecting the field back to product development and manufacturing, synthesizing field returns, member feedback, reliability results, manufacturing trends, supplier performance, and failure analysis insights to identify systemic issues and influence upstream quality strategy and product decisions.

• Lead cross-functional resolution of complex and high-impact quality issues, partnering with Analytics, Supplier Quality, NPI Quality, Hardware Engineering, Accessories and Apparel, Reliability Engineering, Supply Chain, Global Operations, Membership Services, contract manufacturers, and suppliers to establish containment, root cause, corrective and preventive actions, and verification of effectiveness.

• Establish data-driven field quality management and executive visibility, defining metrics, escalation criteria, and review mechanisms in partnership with Analytics that enable teams and leadership to understand quality performance, make informed trade-offs, anticipate risk, and focus resources on the highest-impact opportunities.

• Build, lead, and develop a high-performing Field Quality and Failure Analysis team, setting clear priorities and performance expectations, developing technical and leadership capability, and creating scalable systems that enable the organization to operate with increasing autonomy, speed, rigor, and accountability.

QUALIFICATIONS:

• 10+ years of experience in field quality, quality engineering, failure analysis, reliability, manufacturing quality, or a related discipline supporting consumer electronics, wearable technology, apparel/accessories, medical devices, or other complex consumer products.

• Demonstrated experience leading teams and complex quality programs across multiple products or product categories, with the ability to translate broad quality objectives into clear priorities, operating mechanisms, and measurable outcomes.

• Deep expertise in structured problem-solving and failure analysis methodologies, including root cause analysis, 5 Why, 8D, FMEA, DOE, Pareto analysis, CAPA, and related quality tools.

• Experience building or leading failure analysis capabilities and laboratories, including the effective application of analytical techniques and equipment to characterize product failures and drive root cause determination.

• Strong analytical acumen with experience using field performance, return, manufacturing, supplier, and customer/member data to identify trends, assess risk, prioritize investigations, and influence decisions.

• Proven ability to lead complex cross-functional initiatives and influence technical and business stakeholders across Engineering, Product Development, Operations, Supply Chain, manufacturing partners, and suppliers in a fast-paced global environment.

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, Materials Science, or a related technical discipline, or equivalent relevant experience.

• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.

At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.

The U.S. base salary range for this full-time position is $200,000 - $245,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.