Field Quality Lead: Client Relations & Ops Improvement

Braman Termite & Pest Elimination; Waltham (MA); On-site; USD 78,000 - 110,000; Full time

Job summary

Braman Termite & Pest Elimination is seeking a Quality Manager to lead commercial account relationships, support field operations, develop Quality Technicians, and ensure our customers receive the highest level of service.

This hands-on leadership role blends account management, quality assurance, customer relationships, problem-solving, and team development. You will be in the field, working with technicians, meeting clients, and driving improvements across branches.

Qualifications

• Must have at least 2 years related experience or equivalent combination.
• Ability to read, interpret, and communicate documents clearly.
• Math skills to calculate figures, percentages, areas, and volumes accurately.
• Reasoning ability to apply common sense to solve problems.
• Proficiency in Microsoft Office, Internet applications, and order processing systems.
• Valid driver’s license; Commercial Applicator License (Core or equivalent) as required.

Responsibilities

• Own a portfolio of commercial branch accounts, overseeing setup, installations, cleanouts, and ongoing service.
• Serve as a go-to resource for clients and field technicians, providing guidance and resolving issues.
• Conduct proactive client follow-ups to ensure satisfaction, retention, and loyalty.
• Coordinate audits, SOP compliance checks, and audit documentation.
• Support Service Supervisors and technicians with operational standards and best practices.
• Directly supervise Quality Technicians, including scheduling, performance management, and development.
• Partner with the Director of Quality on performance evaluations and talent development.

Skills

Language ability

Math ability

Reasoning ability

Computer skills

Tools

Microsoft Office

Internet applications

Order processing systems

Job description

Braman Termite & Pest Elimination is seeking a Quality Manager to lead commercial account relationships, support field operations, develop Quality Technicians, and ensure our customers receive the highest level of service.

This hands-on leadership role blends account management, quality assurance, customer relationships, problem-solving, and team development. You will be in the field, working with technicians, meeting clients, and driving improvements across branches.