Service Supervisor

Braman Termite & Pest Elimination; Waltham (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Life insurance

Weekly paychecks

Commission opportunities

Uniforms provided

Company vehicle & phone when certified

Training and licensing support

Employee Assistance Program

Job summary

Braman Termite & Pest Elimination in Massachusetts seeks a Service Supervisor with pest control experience to lead a team of Service Professionals, ensuring high-quality service, safety compliance, and efficient operations across our route network.

This hands-on leadership role combines coaching with field work, overseeing scheduling, routes, inspections, and performance management; you will mentor technicians, conduct audits, and support client audits while maintaining service quality and

Qualifications

• Pest control experience is required.
• 2+ years of supervisory or team leadership experience.
• Strong leadership, organization, and problem-solving skills.
• Willingness to perform technical service work in the field.
• Ability to manage multiple priorities in a fast-paced environment.
• Clear and professional communication skills.

Responsibilities

• Lead, coach, and motivate Service Professionals through regular communication and field engagement.
• Oversee scheduling, routing, and coverage to ensure uninterrupted service.
• Review weekly timesheets and coordinate with office staff.
• Troubleshoot day-to-day operational challenges and ensure service quality.
• Perform technical pest inspections and treatments as needed to support the team.
• Participate in an on-call rotation, including nights and weekends.

Skills

Pest control experience

Supervisory experience

Leadership and coaching

Field service ability

Schedule management

Client communication

Safety compliance

Tools

CAT 41 Supervisory License

Job description

Looking for a leadership role with hands-on responsibilities and long-term growth?

Braman Termite & Pest Elimination is seeking a Service Supervisor with pest control experienceto join our growing team. You’ll lead a team of Service Professionals, ensuring high-quality service, operational efficiency, and safety compliance across our North Haven operations.

At Braman, we provide a supportive environment, structured training, and real opportunities for advancement for dependable, hard-working individuals. If you have pest control experience, enjoy coaching, problem-solving, and don’t mind occasionally rolling up your sleeves to perform technical service work, this is your opportunity to make an impact.

What You’ll Do:

As a Service Supervisor, you’ll be a key part of Braman’s operations and a role model for your team. You will:

Lead & Develop Your Team

• Coach, support, and motivate Service Professionals through regular communication and field engagement
• Drive performance through training, feedback, and performance management
• Foster a positive, accountable team culture

Own Daily Operations

• Oversee scheduling, routing, and coverage to ensure uninterrupted service
• Review and approve weekly timesheets and coordinate with office staff
• Troubleshoot day-to-day operational challenges
• Perform technical service work as needed, including pest inspections and treatments, to support your team and maintain service quality

Ensure Quality & Compliance

• Conduct ride-alongs, audits, inspections, and quality checks
• Ensure adherence to company standards, safety protocols, and regulatory requirements
• Support client audits and reporting efforts

Be a Problem Solver

• Adjust routes and resources based on business needs

Participate in an on-call rotation, including nights and weekends as needed

What We’re Looking For

• Pest control experience is required
• 2+ years of supervisory or team leadership experience
• Strong leadership, organization, and problem-solving skills
• Willingness and ability to occasionally perform technical service work in the field
• Ability to manage multiple priorities in a fast-paced environment
• Clear and professional communication skills
• Comfort with Microsoft Office and operational systems
• Safe driver with a valid driver’s license and strong driving record

Physical Requirements:

• Lift up to 50 lbs, climb ladders, enter crawl spaces, and work on your feet throughout the day
• Comfortable working both indoors and outdoors in all weather conditions

Licenses:

• CAT 41 Supervisory License

Screening Requirements:

• Background check
• Driver's License

Drug screening (excluding Marijuana/THC as allowed by law)

What You Get

Braman offers a strong compensation package and a supportive team environment:

• 401(k) with company match
• Company-paid life insurance
• Weekly paychecks
• Opportunities for commissions
• Company uniforms provided
• Company vehicle & phone once certified
• Paid Technical Training School and state pesticide licensing

Employee Assistance Program (EAP)

Why Choose Braman?

We’re not just a pest control company — we’re a team built on trust, integrity, and over 135 years of experience. As the largest pest control company in the Northeast, we offer stability, growth, and a culture where our employees feel valued.

Our Service Supervisors stay because they’re supported, trained, and treated like the professionals they are.

Braman is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating a workplace where employees feel respected, supported, and able to succeed. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.