Field Quality & Installation Manager

HNI Corporation; Muscatine (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to enhance workplace experiences through exceptional service. This role is pivotal in ensuring quality and customer satisfaction, acting as a liaison between the field and manufacturing. You will conduct on-site evaluations, manage safety incidents, and implement improvements in partnership with the Quality Management System. If you are a detail-oriented professional with strong communication skills and a passion for problem-solving, this is your chance to make a significant impact while enjoying a flexible remote work environment with travel opportunities.

Qualifications

• 5+ years in a technical field role, preferably with leadership experience.
• Knowledge of quality systems and data-driven improvement processes.

Responsibilities

• Serve as the technical bridge between the field and manufacturing.
• Conduct on-site evaluations and implement corrective actions.

Skills

Communication Skills

Collaboration Skills

Problem-Solving

Attention to Detail

Leadership Experience

Education

Degree in Engineering

Quality Management

Tools

Microsoft Office

AI Tools

Job description

Please note that travel is required for this position: 40-60% travel required.

Join the HNI Corporation family and become a driving force in shaping exceptional workplace experiences! We're looking for a Field Service Engineer to join our HNI Workplace Furnishings team, supporting our facilities nationwide. Please note this is a remote position and will require up to 60% travel.

Your Impact Starts the Day You Do!

At HNI, we're not just about furniture; we're about transforming spaces where people live, work, and gather. Integrity, inclusion, and belonging are at the heart of everything we do. We are looking for a Field Service Engineer to join our HNI Workplace Furnishings Operations team.

As a Field Service Engineer (FSE) with HNI, you’ll be essential to ensuring top-tier quality and customer satisfaction for our workplace furnishing solutions. Acting as the key technical liaison between the field and manufacturing, you’ll resolve quality issues, support dealer installations, and deliver valuable feedback to improve products and processes. This role drives continuous improvement through the Quality Management System (QMS) while fostering strong partnerships with dealers and installers.

What You’ll Do:

1. Serve as the technical bridge between the field and manufacturing to resolve quality concerns.
2. Conduct on-site evaluations, offering insights to enhance product performance.
3. Partner with the QMS to implement corrective actions and process improvements.
4. Train and assess dealers to refine installation techniques and best practices.
5. Manage safety incidents and ensure compliance with standards.
6. Address escalated concerns to uphold product quality and customer satisfaction.
7. Share actionable field feedback to fuel innovation and refinement.

What You Bring:

1. Degree in Engineering, Quality Management, or equivalent experience.
2. 5+ years in a technical field role, preferably with leadership experience.
3. Knowledge of quality systems and data-driven improvement processes.
4. Strong communication and collaboration skills.
5. Familiarity with safety protocols and incident management.
6. Proficiency in Microsoft Office; AI tool experience is a plus.
7. Willingness to travel frequently for on-site support (40-60%).

What You Excel At:

1. Delivering precise insights and solutions with attention to detail.
2. Managing priorities, meeting deadlines, and exceeding expectations.
3. Working independently with integrity and reliability.
4. Building trust through clear communication and collaboration.
5. Solving problems proactively and staying composed under pressure.