Field Quality & Installation Manager

HNI Corporation; Iowa City (IA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Quality Manager to enhance workplace experiences through quality assurance and customer satisfaction. This role demands a proactive individual who can bridge technical gaps between field operations and manufacturing, ensuring top-tier quality for workplace furnishings. With a focus on continuous improvement and collaboration, you will train dealers, manage safety incidents, and uphold product standards. If you are driven by integrity and excellence, and are ready to travel extensively, this opportunity offers a chance to make a significant impact in a dynamic environment.

Benefits

Benefits starting from Day 1

Flexible working hours

Travel opportunities

Professional development

Health insurance

Retirement plans

Qualifications

• 5+ years in a technical field role with leadership experience.
• Knowledge of quality systems and data-driven improvement processes.

Responsibilities

• Serve as the technical bridge between the field and manufacturing.
• Conduct on-site evaluations and provide insights for product performance.

Skills

Engineering

Quality Management

Communication Skills

Collaboration Skills

Problem Solving

Attention to Detail

Education

Degree in Engineering

Degree in Quality Management

Tools

Microsoft Office

AI Tools

Job description

Description

Position at HNI Corporation

Note: Travel is required for this position, approximately 40-60%.

Join the HNI Corporation family and become a driving force in shaping exceptional workplace experiences! We're seeking a Field Service Engineer for our HNI Workplace Furnishings team, supporting facilities nationwide. This is a remote position with significant travel requirements.

Your Impact Starts the Day You Do!

At HNI, we're about transforming spaces where people live, work, and gather, grounded in integrity, inclusion, and belonging. We are looking for a Field Quality Manager to join our HNI Workplace Furnishings Operations team.

As a Field Quality Manager, you'll ensure top-tier quality and customer satisfaction for our workplace furnishing solutions. You'll serve as the key technical liaison between the field and manufacturing, resolving quality issues, supporting dealer installations, and providing feedback for product and process improvements. This role promotes continuous improvement through the Quality Management System (QMS) and fosters strong partnerships with dealers and installers.

What You'll Do:

1. Serve as the technical bridge between the field and manufacturing to resolve quality concerns.
2. Conduct on-site evaluations, offering insights to enhance product performance.
3. Partner with the QMS to implement corrective actions and process improvements.
4. Train and assess dealers to refine installation techniques and best practices.
5. Manage safety incidents and ensure compliance with standards.
6. Address escalated concerns to uphold product quality and customer satisfaction.
7. Share actionable field feedback to fuel innovation and refinement.

What You Bring:

• Degree in Engineering, Quality Management, or equivalent experience.
• 5+ years in a technical field role, preferably with leadership experience.
• Knowledge of quality systems and data-driven improvement processes.
• Strong communication and collaboration skills.
• Familiarity with safety protocols and incident management.
• Proficiency in Microsoft Office; AI tool experience is a plus.
• Willingness to travel frequently for on-site support (40-60%).

What You Excel At:

• Delivering precise insights and solutions with attention to detail.
• Managing priorities, meeting deadlines, and exceeding expectations.
• Working independently with integrity and reliability.
• Building trust through clear communication and collaboration.
• Solving problems proactively and staying composed under pressure.
• Willing to travel up to 60%.

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings under multiple brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.

We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.

Our company strives to make www.hnicareers.com accessible to all users. If you need assistance with accessibility or completing the application, please contact us at 563-272-7400 or email [emailprotected]. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.