Field Quality & Installation Manager

HNI Corporation; Davenport (IA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Quality Manager to ensure top-tier quality and customer satisfaction in workplace furnishings. In this role, you will act as a vital technical liaison, resolving quality issues and supporting dealer installations while driving continuous improvement through the Quality Management System. Your expertise will foster strong partnerships and enhance product performance. Join a company committed to integrity and innovation, where your contributions will make a significant impact on workplace experiences.

Benefits

Health Insurance

401(k) Plan

Paid Time Off

Flexible Work Hours

Professional Development Opportunities

Qualifications

• 5+ years in a technical field role with leadership experience.
• Knowledge of quality systems and data-driven improvement processes.

Responsibilities

• Resolve quality concerns between the field and manufacturing.
• Conduct on-site evaluations to enhance product performance.

Skills

Quality Management

Communication Skills

Problem Solving

Attention to Detail

Project Management

Education

Degree in Engineering

Quality Management Certification

Tools

Microsoft Office

QMS Tools

Job description

Position at HNI Corporation

Please note that travel is required for this position: 40-60% travel required.

Join the HNI Corporation family and become a driving force in shaping exceptional workplace experiences! We're looking for a Field Service Engineer to join our HNI Workplace Furnishings team, supporting our facilities nationwide. Please note this is a remote position and will require up to 60% travel.

Your Impact Starts the Day You Do!

At HNI, we're not just about furniture; we're about transforming spaces where people live, work, and gather. Integrity, inclusion, and belonging are at the heart of everything we do. We are looking for a Field Quality Manager to join our HNI Workplace Furnishings Operations team.

As a Field Quality Manager with HNI, you'll be essential to ensuring top-tier quality and customer satisfaction for our workplace furnishing solutions. Acting as the key technical liaison between the field and manufacturing, you'll resolve quality issues, support dealer installations, and deliver valuable feedback to improve products and processes. This role drives continuous improvement through the Quality Management System (QMS) while fostering strong partnerships with dealers and installers.

What You'll Do:

1. Serve as the technical bridge between the field and manufacturing to resolve quality concerns.
2. Conduct on-site evaluations, offering insights to enhance product performance.
3. Partner with the QMS to implement corrective actions and process improvements.
4. Train and assess dealers to refine installation techniques and best practices.
5. Manage safety incidents and ensure compliance with standards.
6. Address escalated concerns to uphold product quality and customer satisfaction.
7. Share actionable field feedback to fuel innovation and refinement.

What You Bring:

• Degree in Engineering, Quality Management, or equivalent experience.
• 5+ years in a technical field role, preferably with leadership experience.
• Knowledge of quality systems and data-driven improvement processes.
• Strong communication and collaboration skills.
• Familiarity with safety protocols and incident management.
• Proficiency in Microsoft Office; AI tool experience is a plus.
• Willingness to travel frequently for on-site support (40-60%).

What You Excel At:

• Delivering precise insights and solutions with attention to detail.
• Managing priorities, meeting deadlines, and exceeding expectations.
• Working independently with integrity and reliability.
• Building trust through clear communication and collaboration.
• Solving problems proactively and staying composed under pressure.
• Candidates must be willing to travel up to 60%.

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.

We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.

Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [emailprotected]. Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.