Field Quality Engineer - Travel, Root-Cause & Field Solutions

Carrier; Athens (GA); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Time off and Leave

Job summary

Carrier is seeking a Field Quality Engineer to support CST customers, dealers, service teams, and internal functions. You will investigate product quality concerns in the field and translate customer and service feedback into sustainable product, process, and reliability improvements.

You will partner with Service, Engineering, Manufacturing, Supplier Quality, and Supply Chain to resolve issues quickly, prevent recurrence, and improve the customer experience. Occasional travel required.

Qualifications

• Bachelor’s degree in Engineering.
• Three or more years of experience in quality, reliability, product engineering or related field (preferred).
• Experience investigating field failures and leading root-cause and corrective-action activities.

Responsibilities

• Serve as the primary quality liaison for field product concerns, coordinating with customers, dealers, service personnel, and internal cross-functional teams.
• Travel to customer, dealer, and service locations as needed to inspect equipment, validate reported conditions, and support issue resolution.
• Lead containment and field response activities for significant quality events, including inspection, sorting, rework, and communication plans.
• Investigate field failures using structured problem-solving methods such as 8D, 5 Whys, fishbone analysis, and fault-tree analysis; document root cause, corrective actions, and effectiveness verification.
• Collect, analyze, and report field quality data, including failure trends, warranty claims, mean time until failure, defect rates, and corrective-action status.
• Provide clear technical reports and timely updates to customers, service teams, engineering, manufacturing, and leadership.
• Coordinate returned-part analysis and ensure field evidence, operating conditions, photographs, diagnostic data, and service history are captured for effective investigation.
• Support new product introduction, design reviews, risk assessments, and validation activities by incorporating lessons learned and field reliability data.
• Train and support service personnel and internal teams on quality standards, inspection criteria, troubleshooting, and corrective actions. Other duties as assigned by manager.

Skills

8D analysis

5 Whys

FMEA

Control planning

Data analysis

Education

Bachelor's degree in Engineering

Tools

MS Office

Job description

Carrier is seeking a Field Quality Engineer to support CST customers, dealers, service teams, and internal functions. You will investigate product quality concerns in the field and translate customer and service feedback into sustainable product, process, and reliability improvements.

You will partner with Service, Engineering, Manufacturing, Supplier Quality, and Supply Chain to resolve issues quickly, prevent recurrence, and improve the customer experience. Occasional travel required.