Field Quality Engineer - Customer-Centric Quality Leader

CFO Trane U.S. Inc.-CFO; Columbia (SC); On-site; USD 90,000 - 144,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Wellness programs

Parental leave

Job summary

Trane Technologies in Columbia, SC is seeking a Field Quality Engineer to lead quality initiatives for multiple product platforms. You will collaborate with manufacturing, engineering, and field teams to reduce quality costs and improve customer satisfaction through data-driven improvements.

The role requires 5+ years in quality engineering, strong leadership, and experience with APQP, DFMEA, and PPAP. Travel up to 10% is expected, with on-site work in Columbia, SC.

Qualifications

• 5+ years of experience in quality or quality engineering in a design, engineering or manufacturing environment that has embraced best practices in terms of Advanced Quality Planning, DFMEA deployment and Production Part Approval Processes.
• Demonstrated strong leadership and applied knowledge in: APQP, DFMEA, PPAP
• Experience in quality management, operations, lean manufacturing processes including visual management
• Excellent interpersonal skills, mentor, team player including professional customer and supplier interaction capability
• Ability to travel up to 10% with some peaks at higher levels.
• Solid interpersonal skills with the ability to influence and motivate associates and to interact with various departments throughout the organization
• Team oriented proactive change agent with a hands‑on, collaborative approach in implementing and maintaining operating disciplines while leveraging lean methodologies
• Problem solving techniques, process improvement tools, statistical and sampling techniques, SPC, process capability, traceability, control points
• Project management and planning tools, measuring and monitoring of project activities and project documentation.

Responsibilities

• Oversee and manage quality initiatives across multiple product platforms.
• Focus on reducing quality-related costs and improving overall product quality.
• Develop and implement quality-driven test systems and procedures to ensure products meet customer expectations.
• Conduct site visits and gather information to address and resolve customer issues.
• Perform customer research and investigations to identify root causes and calculate benefits of quality improvements.
• Act as a liaison for key selling situations requiring information about the quality management system and processes.
• Provide data and prioritize improvement opportunities for Product Growth Teams (PGTs).
• Develop and present business cases for improvements, and track improvement timelines.
• Utilize various tools to evaluate the effectiveness of the Field Quality function, including Gemba, management reviews, internal audits, and customer feedback.
• Facilitate and complete Root Cause Analysis across multiple functions to ensure corrections improve component reliability and product performance.
• Develop communication strategies with field service technicians to identify and resolve real issues through manufacturing and engineering changes.
• Collaborate with suppliers to facilitate reliability improvements and integrate them into new product and project introduction phases.
• Create and manage a prioritized project pipeline to maximize customer and business benefits.
• Track and ensure teams deliver agreed quality improvements.
• Forecast and manage key metrics to align with plant financials and PGT Glide paths.
• Identify gaps in field training and customer application that affect customer experience.
• Develop and communicate core messages about quality improvement efforts and the evolving quality culture within the business.

Skills

Quality engineering

Leadership

APQP

DFMEA

PPAP

Lean manufacturing

Project management

Root cause analysis

Communication

Travel flexibility

Education

Bachelor’s degree in mechanical engineering

Tools

Quality Management Systems

Data analysis tools

Job description

Trane Technologies in Columbia, SC is seeking a Field Quality Engineer to lead quality initiatives for multiple product platforms. You will collaborate with manufacturing, engineering, and field teams to reduce quality costs and improve customer satisfaction through data-driven improvements.

The role requires 5+ years in quality engineering, strong leadership, and experience with APQP, DFMEA, and PPAP. Travel up to 10% is expected, with on-site work in Columbia, SC.