Field Quality & Customer Experience Specialist (Hybrid)

CHEP UK Ltd.; Mechanicsburg (Cumberland County); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive Pay + Annual Bonus

Benefits Day 1

401K w/ company match

Vision, disability and life insurance

Stock Matching Program

Tuition reimbursement, parental leave,

Profit sharing

Job summary

CHEP is seeking a Field Services Representative in Mechanicsburg, PA, offering hybrid remote work. You will own the end-to-end customer quality journey, lead field audits, inspections, and on-site reviews, and maintain strong customer relationships across the territory.

You will translate customer feedback into actionable improvements, monitor KPIs, and support asset productivity while collaborating with sales and operations teams in a matrix environment. Prior CHEP experience is a plus.

Qualifications

• Bachelor’s degree in business or related field or equivalent job experience.
• 3-5 years Customer Service / Customer Relationship Management (B2B or B2C).
• 1-2 years prior CHEP experience preferred.
• Knowledge of key Quality, Operations, Customer Service & Sales activities.
• Strong problem solving, organizational, decision-making, communication and presentation skills.
• CRM usage with Siebel / Salesforce and MS Office proficiency.

Responsibilities

• Own the end-to-end customer quality experience across the assigned territory, ensuring consistent delivery from operational hand-off through to customer receipt.
• Act as the voice of the customer in field-based quality matters, capturing feedback and converting insights into practical improvements.
• Execute territory-based quality programmes, including inspections, audits, and on-site reviews.
• Build and maintain strong relationships with customer stakeholders within the territory.
• Monitor quality-related KPIs and share insights to drive improvements.
• Support asset productivity and value delivery across the territory.

Skills

Active Listening

Adaptability

Coaching

Collaboration

Communication

Problem Solving

Empathy

Relationship Building

Time Management

Continuous Improvement

Education

Bachelor’s degree in business or related field

Tools

Siebel

Salesforce

MS Office

Job description

CHEP is seeking a Field Services Representative in Mechanicsburg, PA, offering hybrid remote work. You will own the end-to-end customer quality journey, lead field audits, inspections, and on-site reviews, and maintain strong customer relationships across the territory.

You will translate customer feedback into actionable improvements, monitor KPIs, and support asset productivity while collaborating with sales and operations teams in a matrix environment. Prior CHEP experience is a plus.