Field QC Technician — Telecom Installations & Audits

ITG Communications, LLC; Aurora (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

ITG Communications, LLC seeks a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work, ensuring compliance with company standards, client requirements, and safety regulations.

You will provide real-time feedback to technicians, verify broadband, video, and voice installations, document findings, and support continuous improvement in technician performance and service quality.

Qualifications

• High school diploma or equivalent preferred.
• 2–4 years of experience in telecom installation, service, or field operations.
• Willingness to stand, walk, and perform physical labor; ability to lift up to 75 pounds.

Responsibilities

• Conduct field audits and inspections of completed installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Identify defects, installation errors, and compliance issues, and document findings accurately.
• Provide real-time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality.
• Ensure adherence to SLA requirements, job scope, and customer experience standards.
• Complete audit reports, documentation, and photo validation using company systems.
• Support retraining efforts by identifying recurring quality issues and trends.
• Participate in quality improvement initiatives and process standardization efforts.
• Maintain compliance with OSHA regulations, client standards, and company policies.

Skills

Field audits

Inspections

Quality checks

Coaching technicians

Attention to detail

OSHA compliance

Education

High school diploma or equivalent

Job description

ITG Communications, LLC seeks a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work, ensuring compliance with company standards, client requirements, and safety regulations.

You will provide real-time feedback to technicians, verify broadband, video, and voice installations, document findings, and support continuous improvement in technician performance and service quality.