Field Provider Performance Lead

Lowe's Companies, Inc.; New Castle (DE); On-site; USD 95,000 - 130,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Field Provider Manager to oversee Installed Services provider performance across designated markets.

You will manage Independent Service Providers to ensure capacity, quality, compliance, and customer experience while conducting business reviews, inspections, and corrective action plans. This role collaborates with National Installation Merchants, Services Operations, and Store teams to resolve issues, drive improvements, and validate provider readiness.

Qualifications

• Bachelor’s degree in Business or related field, or equivalent experience.
• 7+ years of experience in installation services, home improvement, field operations, provider management, or related industry.
• 7+ years of experience managing third-party service providers, contractors, vendors, or Independent Service Providers.
• Experience working directly with Independent Service Providers to deliver customer experience and operational performance goals.
• Demonstrated ability to monitor performance metrics, identify gaps, and drive corrective actions.
• Experience conducting business reviews, field audits, inspections, or operational performance reviews.
• Strong customer service, issue resolution, and cross-functional partnership skills.
• Working knowledge of licensing, compliance, safety, quality, and operational readiness requirements.
• Ability to analyze performance data and translate insights into action plans.
• Ability to travel within assigned markets as needed.

Responsibilities

• Manage day-to-day relationships with Independent Service Providers across assigned markets.
• Serve as the primary field point of contact for provider execution, capacity, and performance.
• Conduct structured business reviews using CBR insights and local performance data.
• Document action plans, owners, timelines, and follow up to ensure completion.
• Perform jobsite inspections, service audits, coaching, corrective actions, and escalations when standards are not met.
• Validate provider staffing plans, schedules, and readiness to support demand and capacity targets.
• Identify and resolve local capacity shortfalls through provider action plans and appropriate escalations.
• Support onboarding readiness for new or expanded providers, including licensing, training, system access, and operational readiness validation.
• Partner with Store-based PRO Services Field Managers and SSC teams to resolve provider-related customer issues and execution barriers.
• Share structured field insights with the National Installation Merchant and Provider Experience teams, including root causes, trends, competitive insights, and recommendations.
• Ensure provider technology adoption and data accuracy to support performance tracking and forecasting.

Skills

Customer service

Cross-functional partnership

Performance data analysis

Field operations

Vendor management

Education

Bachelor’s degree in Business or related field, or equivalent experience

Job description

Lowe's Companies, Inc. is seeking a Field Provider Manager to oversee Installed Services provider performance across designated markets.

You will manage Independent Service Providers to ensure capacity, quality, compliance, and customer experience while conducting business reviews, inspections, and corrective action plans. This role collaborates with National Installation Merchants, Services Operations, and Store teams to resolve issues, drive improvements, and validate provider readiness.