Field PROvider Manager

Lowe's Companies, Inc.; New Castle (DE); On-site; USD 95,000 - 130,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Field Provider Manager to oversee Installed Services provider performance across designated markets.

You will manage Independent Service Providers to ensure capacity, quality, compliance, and customer experience while conducting business reviews, inspections, and corrective action plans. This role collaborates with National Installation Merchants, Services Operations, and Store teams to resolve issues, drive improvements, and validate provider readiness.

Qualifications

• Bachelor’s degree in Business or related field, or equivalent experience.
• 7+ years of experience in installation services, home improvement, field operations, provider management, or related industry.
• 7+ years of experience managing third-party service providers, contractors, vendors, or Independent Service Providers.
• Experience working directly with Independent Service Providers to deliver customer experience and operational performance goals.
• Demonstrated ability to monitor performance metrics, identify gaps, and drive corrective actions.
• Experience conducting business reviews, field audits, inspections, or operational performance reviews.
• Strong customer service, issue resolution, and cross-functional partnership skills.
• Working knowledge of licensing, compliance, safety, quality, and operational readiness requirements.
• Ability to analyze performance data and translate insights into action plans.
• Ability to travel within assigned markets as needed.

Responsibilities

• Manage day-to-day relationships with Independent Service Providers across assigned markets.
• Serve as the primary field point of contact for provider execution, capacity, and performance.
• Conduct structured business reviews using CBR insights and local performance data.
• Document action plans, owners, timelines, and follow up to ensure completion.
• Perform jobsite inspections, service audits, coaching, corrective actions, and escalations when standards are not met.
• Validate provider staffing plans, schedules, and readiness to support demand and capacity targets.
• Identify and resolve local capacity shortfalls through provider action plans and appropriate escalations.
• Support onboarding readiness for new or expanded providers, including licensing, training, system access, and operational readiness validation.
• Partner with Store-based PRO Services Field Managers and SSC teams to resolve provider-related customer issues and execution barriers.
• Share structured field insights with the National Installation Merchant and Provider Experience teams, including root causes, trends, competitive insights, and recommendations.
• Ensure provider technology adoption and data accuracy to support performance tracking and forecasting.

Skills

Customer service

Cross-functional partnership

Performance data analysis

Field operations

Vendor management

Education

Bachelor’s degree in Business or related field, or equivalent experience

Job description

Your Impact

The Field Provider Manager (FPM) drives execution of the Installed Services provider operating model across assigned markets. This role manages Independent Service Provider (ISP) performance to ensure capacity, quality, compliance, and customer experience standards are met. The FPM uses business reviews, jobsite inspections, service audits, corrective action plans, and provider engagement to improve execution and resolve performance gaps. This role also validates local provider readiness and capacity to support demand targets. The FPM partners with National Installation Merchants, Services Operations, Provider Experience, and Store teams to resolve issues and share field insights. Success is measured by provider KPI attainment, reliable labor capacity, compliance adherence, improved customer outcomes, and sustained performance improvement.

Your Impact

The Field Provider Manager (FPM) drives execution of the Installed Services provider operating model across assigned markets. This role manages Independent Service Provider (ISP) performance to ensure capacity, quality, compliance, and customer experience standard is met. The FPM uses business reviews, jobsite inspections, service audits, corrective action plans, and provider engagement to improve execution and resolve performance gaps. This role also validates local provider readiness and capacity to support demand targets. The FPM partners with National Installation Merchants, Services Operations, Provider Experience, and Store teams to resolve issues and share field insights. Success is measured by provider KPI attainment, reliable labor capacity, compliance adherence, improved customer outcomes, and sustained performance improvement.

What You Will Do

• Manage day-to-day relationships with Independent Service Providers across assigned markets.
• Serve as the primary field point of contact for provider execution, capacity, and performance.
• Conduct structured business reviews using CBR insights and local performance data.
• Document action plans, owners, timelines, and follow up to ensure completion.
• Perform jobsite inspections, service audits, coaching, corrective actions, and escalations when standards are not met.
• Validate provider staffing plans, schedules, and readiness to support demand and capacity targets.
• Identify and resolve local capacity shortfalls through provider action plans and appropriate escalations.
• Support onboarding readiness for new or expanded providers, including licensing, training, system access, and operational readiness validation.
• Partner with Store-based PRO Services Field Managers and SSC teams to resolve provider-related customer issues and execution barriers.
• Share structured field insights with the National Installation Merchant and Provider Experience teams, including root causes, trends, competitive insights, and recommendations.
• Ensure provider technology adoption and data accuracy to support performance tracking and forecasting.

Minimum Qualifications

• Bachelor’s degree Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
• 7+ years of experience in installation services, home improvement, field operations, provider management, or a related industry.
• 7+ years of experience managing third-party service providers, contractors, vendors, or Independent Service Providers.
• Experience working directly with Independent Service Providers to deliver customer experience and operational performance goals.
• Demonstrated ability to monitor performance metrics, identify gaps, and drive corrective actions.
• Experience conducting business reviews, field audits, inspections, or operational performance reviews.
• Strong customer service, issue resolution, and cross-functional partnership skills.
• Working knowledge of licensing, compliance, safety, quality, and operational readiness requirements.
• Ability to analyze performance data and translate insights into action plans.
• Ability to travel within assigned markets as needed.

Preferred Skills/Education

• Financial acumen, including ability to understand capacity, productivity, performance trends, and business review metrics.
• Experience supporting provider onboarding, technology adoption, or compliance management.
• Active applicable Trade or Business License (e.g. General Contractor license, Lead Paint Certification)

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.