Field Property Claims Specialist

thehartford; Las Vegas (NV); On-site; USD 65,000 - 85,000; Full time

Job summary

The Hartford is seeking an Outside Claims Representative focused on property damage to inspect and resolve first‑party claims in a field/virtual setting across multiple US locations, including Las Vegas, NV. You will own claim progression from inspection to resolution and coordinate with internal teams, vendors, and customers.

Responsibilities include evaluating damages, preparing estimates, managing supplements, and deploying for catastrophe responses as needed, with strong emphasis on

Qualifications

• College degree and/or relevant work experience.
• Experience in property claims, construction, field adjusting, estimating, catastrophe response or Xactimate preferred.
• Strong customer service, communication, negotiation, critical thinking, and organizational skills.
• Ability to manage competing priorities and handle challenging conversations with professionalism and empathy.

Responsibilities

• Proactively manage assigned property claims from inspection through damage resolution.
• Perform residential and business property inspections (field, virtual, local territory, or catastrophe deployment) and evaluate damages.
• Review claim information, policy details, endorsements, deductibles, prior damage, photos, imagery and other documentation to prepare for inspection and damage evaluation.
• Prepare accurate estimates, document findings, manage supplements, and issue payments when appropriate.
• Own damage-related activity and supplements when appropriate, while applying judgment to resolve light-touch items efficiently and avoid unnecessary handoffs.
• Partner with Inside Claim Representatives to support ownership, clear handoffs, compliance needs, customer communications and claim resolution.
• Utilize approved vendors and resources to support quality outcomes, customer service, and expense management.
• Maintain flexibility to support local territory work, catastrophe response, and changing business needs.

Skills

Customer service

Communication

Negotiation

Critical thinking

Organizational skills

Education

College degree or relevant work experience

Tools

Microsoft Office

Job description

The Hartford is seeking an Outside Claims Representative focused on property damage to inspect and resolve first‑party claims in a field/virtual setting across multiple US locations, including Las Vegas, NV. You will own claim progression from inspection to resolution and coordinate with internal teams, vendors, and customers.

Responsibilities include evaluating damages, preparing estimates, managing supplements, and deploying for catastrophe responses as needed, with strong emphasis on