Property Claims Field Adjuster – Homeowners (Travel & Virtual)

Mercury Insurance Company; Los Angeles (CA); Sur place; USD 63 000 - 117 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Remote-friendly work options (U.S.)

Paid time off and holidays

Bonus programs

Insurance (medical/dental/vision/life)

Résumé du poste

Mercury Insurance Company in Los Angeles is seeking a Property Claims Field Adjuster 1 to investigate and settle homeowners claims with a focus on service quality. After training, you may travel to loss sites damaged by fire, water, or weather, and occasionally handle virtual claims.

The role requires field inspections, strong communication, and knowledge of Xactimate. A driver’s license and licensing readiness are essential, with company-provided vehicle and flexible handling of onsite and

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Valid driver’s license is required.
• Ability to obtain state specific property claims licensing, as required.
• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.

Responsabilités

• Investigate and resolve homeowners claims of minor to moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
• Ability to perform field inspections at least 50% of work time. (company car provided) Travel to customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to resolve claims.
• Ability to handle virtual claims. Use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
• Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Communicate with insureds and/or their representatives to resolve issues and ensure customer satisfaction; respond promptly to calls, emails, texts, written communication, and adhere to regulatory requirements.

Connaissances

Communication

Customer service

Independent work

Negotiation

Adaptability

Formation

Bachelor’s degree or equivalent

Driver’s license

Property claims licensing

Property claims training program

Outils

Xactimate

Description du poste

Mercury Insurance Company in Los Angeles is seeking a Property Claims Field Adjuster 1 to investigate and settle homeowners claims with a focus on service quality. After training, you may travel to loss sites damaged by fire, water, or weather, and occasionally handle virtual claims.

The role requires field inspections, strong communication, and knowledge of Xactimate. A driver’s license and licensing readiness are essential, with company-provided vehicle and flexible handling of onsite and