Field Property Claims Adjuster – Homeowners

American Family Insurance Agency Staff; Iowa City (IA); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Fleet vehicle with personal use

Relocation assistance

Job summary

American Family Insurance is seeking a field-based Property Claims professional in the Iowa City/Cedar Rapids area. You will report to the Property Claim Manager and manage homeowner property field claims, with 80% of time spent in the field interacting with customers.

Travel to an office location for in-person engagements and team events is possible. A company fleet vehicle is provided with personal-use options, and relocation support is offered for eligible candidates.

Qualifications

• Experience delivering customer-driven solutions and service.
• Experience handling 1st and 3rd party, multi-line claims across operating territories.
• Experience handling moderately complex claims.
• Solid knowledge of casualty coverages and endorsements.
• Solid knowledge of the claim handling process.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, SIU, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Skills

Customer service

Field claims

Claims investigations

On-site inspections

Education

Property casualty licensing

Tools

Xactimate

Job description

American Family Insurance is seeking a field-based Property Claims professional in the Iowa City/Cedar Rapids area. You will report to the Property Claim Manager and manage homeowner property field claims, with 80% of time spent in the field interacting with customers.

Travel to an office location for in-person engagements and team events is possible. A company fleet vehicle is provided with personal-use options, and relocation support is offered for eligible candidates.