Field Property Claims Adjuster – Homeowners (Vehicle Provided)

American Family Insurance; Iowa; On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Pension plan

Paid holidays

Paid time off (23 days)

Job summary

American Family Insurance is seeking a Property Claim professional to handle homeowner field claims in the Iowa City/Cedar Rapids area. The role requires you to be located within the metro, with 80% field work and occasional travel to office locations for meetings and training.

The position emphasizes on-site inspections, handling both 1st and 3rd party claims, and applying policy coverages accurately. A company fleet vehicle is provided for work and potential personal use.

Qualifications

• Demonstrated experience providing customer-driven solutions or service.
• Experience handling 1st and 3rd party, multi-line claims across operating territories.
• Experience handling moderately complex claims.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents and others.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis.
• Manages 1st and 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections, evaluates damages, and negotiates with parties.
• Responds to inquiries and closes files as appropriate.
• Interprets policies and applies coverages to assigned losses.
• Provides claim process updates and redirects inquiries as needed.

Skills

Customer service

Field claims handling

Communication

Negotiation

Problem solving

Tools

Xactimate

Job description

American Family Insurance is seeking a Property Claim professional to handle homeowner field claims in the Iowa City/Cedar Rapids area. The role requires you to be located within the metro, with 80% field work and occasional travel to office locations for meetings and training.

The position emphasizes on-site inspections, handling both 1st and 3rd party claims, and applying policy coverages accurately. A company fleet vehicle is provided for work and potential personal use.