Field Property Claims Adjuster

Liberty Mutual Insurance; Smyrna (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Property Claims Adjuster to join their dynamic team. In this role, you will leverage your customer service and problem-solving skills to assist homeowners through the claims process. You'll conduct onsite investigations, manage complex claims, and collaborate with various vendors to ensure a seamless experience for policyholders. With a commitment to employee growth and development, this innovative firm offers comprehensive training and a supportive environment. If you are driven by making a difference and are ready for a rewarding career, this opportunity is perfect for you.

Benefits

Company Car

Sign-On Bonus

Comprehensive Training

Diverse Workplace

Employee Resource Groups

Qualifications

• 1+ year of related experience in claims handling and customer service.
• Strong negotiation and problem-solving skills are essential.

Responsibilities

• Investigate and resolve homeowner claims with thorough onsite evaluations.
• Manage claims from first notice of loss to final closure independently.

Skills

Customer Service

Negotiation Skills

Problem Solving

Time Management

Organizational Skills

Communication Skills

Claims Handling Procedures

Building Construction Principles

Education

Bachelor's Degree or Equivalent Experience

Tools

Multi-faceted Systems

Job description

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a purposeful career with endless opportunities for growth?

As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative, problem solving, and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. In this role, you will frequently travel to the loss site to conduct a thorough investigation and analysis of coverage and write an estimate for repairs. Every day is a new and exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process.

The Field Property Claims Adjuster will be traveling to insured homes within the Smyrna, TN (37167) area. In order to be successful within the role, candidates should live within this area or very close to.

Our commitment to providing optimal training for this position will include approximately 5 months of training with up to 2 weeks of in person training required.

This role is eligible for a company car if mileage requirements are met. Additional information will be provided if you are moved forward to speak with a recruiter.

Liberty Mutual is offering a Sign On Bonus for experienced and actively licensed new hires! The bonus amount will vary based on experience and validation of P&C license.

In this role, you will:

• Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage.
• Handle moderate to complex claims independently while managing your workload from first notice of loss to final closure.
• Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk.
• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May be called upon for catastrophe duty.

Qualifications

This role might be for you if you have:

• Working knowledge of claims handling procedures and operations.
• Demonstrated understanding of building construction principles.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems.
• The capabilities, skills and knowledge required through a bachelor’s degree or equivalent experience and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• The ability to handle multiple competing priorities and organize your day.
• Strong Time Management Skills
• Strong Organizational Skills

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco