Claims Adjuster - Centralized

Progressive Casualty Insurance Company; Nashville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated centralized claims adjuster to support customers through the claims process. In this remote role, you will manage auto claims involving up to two vehicles, ensuring accurate documentation and effective communication with all parties involved. With a focus on customer service, you'll make important coverage and liability decisions while working alongside a supportive team. This position offers comprehensive coaching and development, allowing you to thrive in a challenging yet rewarding environment. Join a company recognized for its innovation and commitment to employee well-being, and help customers during their time of need.

Benefits

401(k) with dollar-for-dollar company match

Medical, dental & vision insurance

Paid time off

Flexible spending accounts

Parental & family leave

Diverse and inclusive culture

Performance-based rewards

Paid & unpaid sick leave

Short & long-term disability

Gainshare bonus based on performance

Qualifications

• Minimum of two years relevant work experience or equivalent education.
• Strong decision-making and customer service skills are essential.

Responsibilities

• Manage a high volume of claim files and resolve auto claims efficiently.
• Interview involved parties to determine coverage and liability.
• Document claims accurately and validate damage reports.

Skills

Claims Management

Customer Service

Decision Making

Communication Skills

Education

2 years post-secondary education

Job description

As a centralized claims adjuster, you'll help customers resolve auto claims involving up to two vehicles. This is not a field position. Primarily over the phone, you'll accurately document claims details, interview those involved in an accident, make coverage and liability decisions, and collaborate with peers to verify consistency of accident details. Along with a supportive team, you'll have ongoing coaching and development to help you feel confident while supporting customers through a stressful time.

This is a remote position. You must reside in Tennessee.

Duties & Responsibilities

1. Manage a high volume of claim files from beginning to end
2. Resolve and document auto claims as quickly and accurately as possible
3. Interview all involved in an accident to determine coverage and liability decisions
4. Validate damage is consistent with the report of the accident
5. Independently make decisions related to liability and coverages

Must-have Qualifications

1. A minimum of two years relevant work experience
2. OR a minimum of two years post-secondary education

Schedule

1. During training, Monday - Friday, 8:30 am to 5:30 pm EST
2. After training, Tuesday - Saturday, 10:00 am - 7:00 pm EST

Location

Must reside in the state of Tennessee.

Start Dates

May 27, 2025 or June 23, 2025

Compensation

• $24.25 - $25.75 per hour
• Gainshare bonus up to 16% of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards
• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

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