Field Property Claims Adjuster

Liberty Mutual Insurance; Charlotte (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Property Claims Adjuster to join their dynamic team. In this role, you will leverage your customer service and investigative skills to resolve homeowner claims, ensuring a smooth and supportive claims process. With a focus on delivering exceptional service, you will conduct thorough investigations, prepare repair estimates, and assist customers in navigating their claims. This position offers a comprehensive training program and the opportunity for personal and professional growth within a supportive environment. If you are passionate about helping others and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Company Car

Sign-On Bonus

Comprehensive Benefits

Growth Opportunities

Qualifications

• Knowledge of claims handling procedures.
• Understanding of building construction principles.
• Ability to manage multiple priorities effectively.

Responsibilities

• Investigate and evaluate onsite to resolve complex coverage and damage issues.
• Manage moderate to complex claims independently from initial notice to final closure.
• Coordinate with vendor services such as contractors and emergency repair teams.

Skills

Customer Service Skills

Negotiation Skills

Problem-Solving Skills

Time Management

Communication Skills

Education

Bachelor's Degree or Equivalent Experience

Tools

Multi-System Computer Operations

Job description

Pay Philosophy

The typical starting salary range for this role is determined by factors including skills, experience, education, certifications, and location. The full salary range reflects the competitive market value across the national landscape and offers opportunities for growth as employees develop within the role. Some roles may include a compensation plan with commission and/or bonuses, varying based on multiple factors outlined in the plan.

Description

Are you looking to leverage your customer service skills in a role where you can make a real difference? Do you seek a purposeful career with endless growth opportunities?

As part of the Field Property Claims Team, you will play a vital role in delivering an outstanding customer experience by using your investigative, problem-solving, and negotiation skills to resolve homeowner claims in a fast-paced, detail-oriented team environment. Your responsibilities will include traveling to loss sites to conduct thorough investigations, analyzing coverage, and preparing repair estimates. Each day presents new challenges as you utilize advanced homeowner products and services to assist customers through the claims process.

The Field Property Claims Adjuster will primarily serve insured homes within the Charlotte, NC (28215) area. Candidates should reside nearby to succeed in this role.

Training for this position includes approximately 5 months, with up to 2 weeks of in-person sessions.

This role is eligible for a company car if mileage requirements are met. Additional details will be provided upon progressing to the recruiter stage.

We offer a Sign-On Bonus for experienced, licensed new hires. Bonus amounts vary based on experience and license validation.

In this role, you will:

• Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing comprehensive repair estimates, inspecting roofs, attics, crawl spaces, and basements.
• Manage moderate to complex claims independently from initial notice to final closure.
• Work in the field daily, with occasional desk work.
• Explain coverage, assist with damage itemization, emergency repairs, and temporary housing arrangements.
• Coordinate with vendor services such as contractors and emergency repair teams.
• Participate in catastrophe response when needed.

Qualifications

This role might be suitable if you possess:

• Knowledge of claims handling procedures.
• Understanding of building construction principles.
• Exceptional customer service skills.
• Effective negotiation abilities.
• Ability to independently manage workload with sound judgment.
• Strong communication and interpersonal skills.
• Proficiency with multi-system computer operations.
• A bachelor’s degree or equivalent experience, with at least 1 year of related experience.
• Licensing as required.
• Ability to manage multiple priorities and organize your day effectively.
• Strong time management and organizational skills.

About Us

Liberty Mutual is committed to fostering an inclusive environment where employees from diverse backgrounds can thrive. We offer comprehensive benefits and growth opportunities to support professional and personal success.

We believe progress happens when people feel secure. We aim to provide protection for the unexpected with care, helping individuals embrace today and pursue tomorrow confidently.

We support diversity, equity, and inclusion through Employee Resource Groups (ERGs) that foster community and engagement.

We value your dedication, integrity, and commitment. Our benefits are designed to support your well-being. Learn more at https://LMI.co/Benefits.

Liberty Mutual is an equal opportunity employer, committed to non-discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or other protected classes.