Field Property Adjuster — Water Loss Specialist

Allstate; New York (NY); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Company Car

Sign-on Bonus

Training opportunities

Benefits package

Job summary

Allstate is seeking a Field Property Adjuster who travels to customers’ homes for on-site inspections, coverage review, and timely settlements. You will also manage virtual claims nationwide, focusing on water losses and using Xactimate and ClaimsX Video Collaboration to support the claims process.

You will serve as a customer service expert, investigator, negotiator, and recorder, ensuring empathy, clear communication, and accurate documentation throughout each claim.

Qualifications

• The Customer Service Expert you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
• The Investigator you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Responsibilities

• Travel to customers' homes to conduct on-site inspections and settle claims promptly.
• Investigate coverage and prepare estimates using Xactimate and other platforms.
• Handle virtual claims countrywide with attention to water losses and accurate documentation.
• Negotiate settlements with customers, vendors, and third parties following policy and legal standards.
• Use multiple tools to support fast, accurate decisions and maintain clear records in the claims system.
• Communicate with customers via phone, email, and video to explain processes and updates.

Skills

Active Listening

Communication

Critical Thinking

Customer Service

Empathy

Insurance Claims

Multitasking

Organizing

Working Independently

Xactimate

Tools

ClaimsX Video Collaboration

Xactimate

Job description

Allstate is seeking a Field Property Adjuster who travels to customers’ homes for on-site inspections, coverage review, and timely settlements. You will also manage virtual claims nationwide, focusing on water losses and using Xactimate and ClaimsX Video Collaboration to support the claims process.

You will serve as a customer service expert, investigator, negotiator, and recorder, ensuring empathy, clear communication, and accurate documentation throughout each claim.