Field Product Service Manager — Heavy Equipment (Wirtgen)

Kirby-Smith Machinery, Inc.; Fort Worth (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Above-Average Industry Pay

Comprehensive Benefits Package

401K Plans with Company Match

Generous PTO Package/Paid Holidays

Short/Long Term Disability

Growth Opportunities

Paid Training

Family-Owned and Operated

Health and Wellness

Job summary

Kirby-Smith Machinery, Inc. in Fort Worth, TX, is seeking a Field Product Service Manager for the Wirtgen line to lead a team of field mechanics, oversee repair and maintenance, and drive efficient service delivery.

This on-site role requires strong communication, hands-on management, and the ability to prioritize safety while meeting deadlines. The successful candidate will coordinate quotes, work orders, and factory campaigns to minimize unproductive time.

Qualifications

• Minimum five years as a technician in related field with supervisory experience.
• Strong written and verbal communication abilities.
• Ability to manage high-volume department paperwork and scheduling.
• Experience with management concepts or willingness to learn.

Responsibilities

• Supervise field mechanics and coordinate repairs for Wirtgen equipment.
• Prepare quotes, open work orders, and track work in progress.
• Determine warrantable repairs and billable work.
• Ensure safety compliance and on-site attendance.
• Maintain communication with Service Manager on issues.

Skills

Leadership/Team supervision

Communication skills

Organizational skills

MS Office proficiency

Management training experience

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Kirby-Smith Machinery, Inc. in Fort Worth, TX, is seeking a Field Product Service Manager for the Wirtgen line to lead a team of field mechanics, oversee repair and maintenance, and drive efficient service delivery.

This on-site role requires strong communication, hands-on management, and the ability to prioritize safety while meeting deadlines. The successful candidate will coordinate quotes, work orders, and factory campaigns to minimize unproductive time.