Field Service Engineer - Construction Equipment

Hamm, a Wirtgen Group company

Antioch (TN)

On-site

USD 65,000 - 90,000

Full time

11 days ago

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Job summary

Wirtgen America in Tennessee is seeking a Field Service Engineer to deliver on-site technical support for road construction equipment. The role requires travel to customer and dealer locations to troubleshoot issues and ensure machines operate at peak performance.

You will work with Wirtgen Specialists, maintain detailed records, and perform software updates or field campaigns as needed. The ideal candidate has an associate degree or equivalent and strong customer service skills, plus

Qualifications

Associate's degree or equivalent from a two-year college or technical school.
Two years of construction equipment-related experience.
Excellent customer service and communication skills.
Willingness to travel as needed to stay updated on Wirtgen products.
Strong teamwork and proactive problem solving.
Experience in a customer service or technical support role preferred.

Responsibilities

Deliver exceptional customer service during troubleshooting.
Travel to customer and dealer locations (about 75% travel).
Identify and assist customers and dealers in resolving machine issues.
Collaborate with Wirtgen Specialists and other team members to expedite repairs.
Install new or modified equipment at customer facilities to ensure full functionality.
Provide on-site technical assistance and report findings.
Maintain detailed records of machine complaints and resolutions.
Develop and conduct training on safe operation of equipment.