Field Product Advisor

Pentair plc; Riverside, Northern (CA, KY); Hybrid; USD 78,000 - 145,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase program

Disability benefits

Life insurance

Critical illness insurance

Accident insurance

Parental leave

Caregiver leave

Tuition reimbursement

Paid time off

Job summary

Pentair plc is seeking a Field Product Advisor to join our Southern California team. You will deliver on-site and virtual technical support, lead product training and live demonstrations at customer locations, and support product launches with field validation and warranty readiness.

Travel up to 50% is expected; strong collaboration with Sales, Warranty, and Training leadership is required. A background in pool equipment or related trades is preferred.

Qualifications

• 5+ years in technical support, product training, or field service.
• Strong interpersonal and communication skills; ability to simplify complex concepts.
• Experience managing third-party service providers.
• Travel up to 50% depending on region.

Responsibilities

• Deliver on-site and virtual technical support with Sales and Warranty teams.
• Lead product training and demos at customer sites and events.
• Support launches with field validation and warranty readiness.
• Manage relationships with third-party service partners.
• Liaise between Sales, Product Management, Support, and Training.
• Gather field insights to improve training and product updates.

Skills

Technical support

Product training

Field service

Third-party coordination

Communication

Education

Bachelor's degree

Job description

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Field Product Advisor to join our Southern California team. You will serve as a key post-sale resource supporting our top pool professionals and driving field performance. This role delivers expert-level products and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence.

You will:

• Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance.
• Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards.
• Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
• Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards.
• Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education.
• Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.

Key Qualifications

• 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
• Strong interpersonal and communication skills, with the ability to simplify complex technical concepts.
• Demonstrated ability to manage and collaborate with third-party service providers.
• Travel required up to 50% depending on region and event activity.

Preferred:

• background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor's degree

Compensation: For this full-time position working at this location, the anticipated annualized base pay range will be from $78100 - $145000/ year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bonus.

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected,

• health benefits
• a generous 401(k)
• employee stock purchase program
• disability benefits
• life insurance
• critical illness insurance
• accident insurance
• parental leave
• caregiver leave
• tuition reimbursement
• plus paid time off and wellness programs to encourage a healthy work/life balance.

Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

At Pentair, we help the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive.

Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world.

To learn more, visit Pentair.com.