Field Process Engineer: Data-Driven Troubleshooter

ASM International; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

ASM International is seeking a Field Process Engineer in Phoenix to resolve process and tool performance challenges. You will work closely with customers and equipment, driving containment and improvements while communicating clearly and managing timelines.

The role requires strong technical judgment, structured problem solving, and experience with data analysis tools. Travel internationally may be required, with extended hours during critical events.

Qualifications

• 6+ years of semiconductor equipment experience or equivalent hands-on technical experience.
• Experience supporting semiconductor capital equipment in HVM, customer support, process development, or field environments.
• Strong troubleshooting and problem-solving skills at system and process level.
• Experience working in customer-facing and cross-functional environments.

Responsibilities

• Support ASM tools through installation, startup, qualification, warranty, HVM ramp, and production phases.
• Monitor process performance, tool matching, stability, and open issues through structured data analysis.
• Drive containment, recovery, and corrective actions when performance targets are not met.
• Design, execute, and analyze experiments to support qualification and process optimization.
• Collect and interpret process, metrology, equipment, and performance data to support decisions.
• Apply troubleshooting, DOE methodologies, and statistical analysis to identify issues.
• Partner with customer engineering teams and global experts to resolve challenges.
• Clearly communicate findings, action plans, risks, and timelines to customers.
• Develop issue timelines, technical reports, escalation packages, and closures.
• Share best practices and key updates across local, account, and global teams.
• Maintain compliance with IP, change processes, and customer guidelines.

Skills

Semiconductor equipment experience

Customer-facing experience

Data analysis

Troubleshooting

Cross-functional collaboration

Education

Bachelor's degree in Engineering or related technical field

Tools

Excel

JMP

Python

MATLAB

Job description

ASM International is seeking a Field Process Engineer in Phoenix to resolve process and tool performance challenges. You will work closely with customers and equipment, driving containment and improvements while communicating clearly and managing timelines.

The role requires strong technical judgment, structured problem solving, and experience with data analysis tools. Travel internationally may be required, with extended hours during critical events.